Customer/Technical Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 12th, 2024 (6 days ago)

Member Since

December 16th, 2019

Profile Description

My experience in the IT industry has equipped me with the skills necessary to excel in the open position at your company. As a SME Process Lead at Topdata Global IT Solutions, I successfully managed a team of Subject Matter Experts, implemented new processes, and collaborated with process improvement managers to optimize results. I am confident that my experience providing real-time assistance to support agents, participating in dog food/alpha testing of new versions of the app, and handling scrubbing feature requests and bug reports have prepared me to hit the ground running in this new role.
Furthermore, my background as a Top Chat Agent and Technical Support representative at Topdata and Sutherland Global Services demonstrates my exceptional customer service skills and technical expertise. I have completed various training programs, including a certified Yellow Belt and trained Green Belt in Lean Six Sigma, which have enhanced my skills in process creation and improvement. Additionally, my proficiency in various tools such as Zendesk, Freshdesk, Google Suite, Microsoft Office, Asana, Shopify, Intercom, Jira/Atlassian further demonstrates my technical expertise and ability to quickly adapt to new technology.
I am eager to contribute my experience, skills, and training to your team and help drive success through exceptional customer service, technical support, and process improvement. Thank you for considering my application, and I look forward to discussing how I can contribute to the growth and success of your company.