Hannah

Ecommerce Operations Manager

60 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Associates degree

Last Active

April 22nd, 2024 (4 days ago)

Member Since

December 16th, 2019

Profile Description

Streamline your operations and run your business hands-free!

I have years of experience as an Operations Manager with 10+ years of exposure in fast-paced, deadline-driven E-commerce businesses. I have managed over 500 people in my entire career and was in charge of managing schedules, coaching, and mentoring a team. In my recent role, I was in-charge of creating internal SOPs, hiring, and training. I also oversaw a group of Social Media Managers, VAs, and designers on certain projects. That experience helped me become more flexible in understanding the basics of their scope of work and the kind of management they need.

 I aspire to always be a good manager that the entire team looks up to and I believe that integrity is a way of life. I am well-organized to keep track of my objectives and obligations. I am also willing to interact on a personal level and put my entire self to work. I love to make my work significant and inspire those around me. 

Platforms I've used: Upgrade to see actual info - Asana - Slack - Click-Up - Notion - Trello - Zendesk - Gorgias - Shopify - Etsy - AliExpress - Oberlo - SalesForce - Magento - Incontact - FreshDesk - StellaConnect - Purecloud - Bria - ShipStation - Microsoft Teams - Outlook - Zoom - Canva 

Top Skills

Customer Support

Customer Support » Ecommerce

Experience: 2 - 5 years

Held an important role and responsibility in improving the brand operations. Create and engage customers, and facilitate organic growth. - Developed service procedures, policies, and standards - Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Office and Administration » Operation Management

Experience: 5 - 10 years

I have years of experience as an Operations Manager with 10+ years of exposure in fast-paced, deadline-driven E-commerce businesses. I have managed Ecommerce stores and oversee day-to-day operations of our team. I coordinate with different departments like customer service, creatives and social media to ensure a seamless day-to-day operations.

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Content Moderation/Management

Office and Administration » Microsoft Excel

Basic Information

Age
32
Gender
Female
Website
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Address
DAVAO CITY, DAVAO DEL SUR
Tests Taken
IQ
Score:  109
DISC
Dominance: 43%
Influence: 30%
Steadiness: 18%
Compliance: 9%
English
C1(Advanced)
Uploaded ID
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