Guest Communications Manager|STR Property Management

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

B.Sc in Chemistry
Polytechnic University of the Philippines

Last Active

April 20th, 2024 (14 days ago)

Member Since

December 13th, 2019

Profile Description

Hi! If you're looking for a professional who can enhance guest experiences, optimize property performance, and a problem solver, then I'm thrilled to offer my expertise as a dedicated Hospitality Specialist with a track record of delivering exceptional customer success for over 2 years. I'm committed to learn and grow in the industry as a Property Manager.

Key Deliverables
• Guest Communication: Commitment to proactive problem-solving and effective communication, resolved guest complaints through clear communication and fair solutions, and  delivering detailed information promptly for a seamless guest experience.

•Property Listing Optimization: Crafting compelling property listings with captivating descriptions, high-quality photos, and strategic pricing to attract maximum bookings.

•Property Maintenance Coordination: Coordinating cleaning, repairs, and maintenance to guarantee properties are in top-notch condition for each guest's arrival.

•Reviews and Reputation Management: Strategically encouraging positive guest reviews and addressing concerns promptly to maintain a stellar online reputation.

•Property Management Software Proficiency: Familiar navigation of Airbnb, VRBO, Upgrade to see actual info, Guesty, Operto and adaptable to learn similar OTAs or property management 

•Knowledge Base Management: Established and managed a home information database, including troubleshooting strategies and vendor/supplier contact details.

Why Choose Me?
With my solid background in customer success, I bring a strong dedication to creating memorable experiences for both guests and property owners. My understanding of the importance of timely communication, attention to detail, and efficient problem-solving ensures that your short-term rental property will be managed with the utmost care and professionalism. I am also fluent in English and studying Spanish, to enable communication with diverse guests and expanding guest reach.

Let's collaborate to elevate your short-term rental property business! Message me today to discuss how I can contribute to your success.

Looking forward to connecting,
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