Administrative Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 28th, 2024 (75 days ago)

Member Since

December 11th, 2019

Profile Description

WORK EXPERIENCES:  

* November 2015 – July 2017   
Customer Service Representative at Panasiatic Call Center Solutions Inc.,     
  - Handling calls for Escalation as part of the Supervisor  Department. Answering questions about the campaign and assisting customers with their concerns as part of customer service to provide a quality customer experience.

  * September 2018 – January 2020    
 Advisor II Customer Service  at Concentrix,      
 - Analyzed customer service data to identify and address customer service issues,     resulting in improved customer experience

  * January 2020 – March 2020    
  Freelance Medical Biller,
  - Managing patient information and updating data in our CRM tools. Processing and submitting claims, calling insurance providers to verify and update general claim status.

  * March 2020 – December 2020    
  Administrative Virtual Assistant at EverNewAppliance LLC,       
- Managing daily administrative tasks, web researching, Organizing client calendars and managing appointments, and email. Basic bookkeeping, and WordPress. Answering inbound calls, and queries in our social media accounts. Managing social media accounts and editing YouTube videos, Creating posters, and infographics.

  * January 2021 – October 2021    
  Application Data Agent at ARB Call Facilities,       
- Assisting clients in processing their loans and helping them qualify for the application they made following the company guidelines and underwriting logistics.
  
  * November 2021 – January 2023    
  Customer Service Specialist at IQOR,    
-  Resolved customer inquiries and complaints via phone, email and chat, resulting in a 100% customer satisfaction rate.

  * January 2023 – July 2023   
Health Care Contractor at HealthyBOS,     
 -  Work as a Concierge Agent. Manage patient data, and update CRM.   Reaching out to the Patient to make sure ordered supplies were received, and assisting Patients with their inquiries.