Administrative Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 8th, 2026 (3 days ago)

Member Since

December 11th, 2019

Profile Description

PROFESSIONAL EXPERIENCE
Virtual Assistant Support Supervisor

Staffwiz | Remote
April 2024 – Present

Manage a remote team of Virtual Assistants and oversee daily operations
Monitor team performance, ticket volume, response times, attendance, and KPI compliance
Handle escalations and resolve complex customer or client concerns
Support team training, coaching, and performance improvement
Help maintain smooth workflows and efficient service delivery
Customer Service Specialist (Temporary)

PlanetArt | Remote
October 2023 – December 2023

Provided email, chat, and customer support during the holiday peak season
Assisted customers with custom gift order concerns, updates, and account inquiries
Helped ensure timely order processing in a high-volume environment
Prior Authorization Specialist

HealthyBOS
January 2023 – October 2023

Processed prior authorization requests for medical services and prescriptions
Coordinated with insurance providers, healthcare offices, and patients
Followed up on pending approvals and ensured accurate documentation
Helped resolve authorization-related issues efficiently
Listing Admin / Virtual Assistant (Part-Time)

Freelance | Remote
October 2021 – December 2023

Managed real estate listings, CRM updates, and database organization
Assisted with listing entry, property updates, and contract draft preparation
Created and sent email campaigns for marketing and client outreach
Supported day-to-day admin tasks for real estate operations
Customer Service Specialist

iQor | Philippines
November 2021 – January 2023

Handled customer concerns related to billing, technical support, and account issues
Maintained a 100% customer satisfaction rating through quality service
Resolved concerns efficiently using product knowledge and strong communication skills
Delivered support in a fast-paced, high-volume call center environment
Loan Officer

ARB Call Facilities
January 2021 – October 2021

Reviewed loan applications based on company policies and qualification guidelines
Assisted clients with required documents and application completion
Evaluated customer eligibility for loan products
Maintained accurate records and followed internal compliance procedures

- SKILLS
Customer Service
Virtual Assistance
Team Supervision
Remote Team Management<8efe80624d780eba0c6493ec45140364>Email and Chat Support
Escalation Handling
KPI Monitoring
Prior Authorization
Real Estate Admin Support
CRM Management
Data Entry and Documentation
Loan Processing
Problem-Solving
Communication
Time Management

- TOOLS / SOFTWARE
Google Workspace
Microsoft Office
Zendesk
Salesforce CRM
Trello
Slack
Mailchimp