E-commerce Specialist | Training | Client Success 

Overview

Looking for full-time work (6 hours/day)

at $8.80/hour ($1,161.60/month)

Bachelors degree

Last Active

April 18th, 2024 (14 days ago)

Member Since

December 10th, 2019

Profile Description

Are you a business owner, entrepreneur or small to medium-sized
business seeking for a versatile Filipino freelancer who can provide a
professional help? Are you spending valuable time on administrative tasks and
want to focus on the bigger picture of your business? If your answer is yes,
then we should talk and I'd be delighted to help your business grow.
 
My name is Upgrade to see actual info and I'm a Customer Service Representative +
E-Commerce Specialist with over 6 years of experience assisting US and
Australian based customers. Being a customer service rep, I have developed
strong communication and organizational skills. I can provide email management,
respond to inquiries or follow-ups and ensure to delight your customers. I have
also managed to hone skills that I consider essential to quality customer
service such as patience, pro-activeness, time management, problems solving
skills, good attention to detail and to work effectively with minimal
supervision.
 
I'm enthusiastic to learn and have an awesome desire to grow! Just this
February 2020, I got certified of an online freelancing course of Filipino
Virtual Assistants (Business Consultancy). I gained knowledge about the basics
of Virtual Assistance and Social Media Management and Marketing.
 
Moreover, I have first-hand experience with E-commerce tasks which I’d
like to contribute to be an effective Virtual Assistant.  You can count on my e-commerce expertise:
 
1. Product Listing

Data entry, adding new inventory, updating existing listings, SKU set up, SKU
categorization and SKU configuration (dims/weight)
 
2. Inventory Management

General inventory management, including the ability to monitor stock,
update website with stock, keep track of pipeline and order times
 
3. Order and Shipment Processing (E fulfillment)

Product receiving, handling returns and product exchanges, updating orders with order tracking, and handling manual processing for orders, B2B orders (Amazon), order-tracking, logistics management
 
4. Customer Service

Operations tasks, dealing with customer inquiries and follow up
 
5. Email Management

Answer email or chat inquiries
 
6. Technical Support

Basic API set up and configuration, storefront management,
cart integration
 
7. Administrative tasks

Reporting, web research
 
8. Social Media Management and Marketing

Content Moderation, Keyword research and optimization,
Social Media Content Planning and Scheduling (Hootsuite), Marketing planning
(Organic Facebook Campaign)
 
 
Please feel free to contact me! It’ll be an honor to serve you!
 
Cheers,
 
Upgrade to see actual info