I have excellent written and oral communication skill. I also have an overview of the Project Management acquired from my previous job as well as in Microsoft applications like Excel, Word and Publisher. Lastly, I am able to work under pressure and is self-motivated.
Experience: 5 - 10 years
I have been in the customer service industry for 10 years. 2 years of which were dedicated to taking phone calls for a US bank. 3 years were spent on reporting and data analysis, and training for customer experience. Lastly, for the past 5 years, I handled email and customer support for a start-up E-commerce brand along with other key operational tasks
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
1. Provide customer support via Gorgias, responding to emails, Instagram DMs, and TikTok DMs 2. Monitor and track daily ticket drivers, and send the End-of-Day (EOD) reports to the client 3. Track shipments and provide updates to customers as needed 4. Process order fulfillment and ensure timely dispatch 5. Handle returns and exchange requests, including system processing and customer communication 6. Audit TikTok affiliate videos for brand compliance, quality, and performance 7. Coordinate with logistics and warehouse teams for order status and issue resolution 8. Maintain clear documentation of customer interactions and resolutions for team reference
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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