Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Associates degree

Last Active

April 24th, 2024 (3 days ago)

Member Since

December 1st, 2019

Profile Description

*AMAZON CUSTOMER SERVICE REPRESENTATIVE-Answers email inquiries from customers regarding status of an order, receiving defective or damaged items and replacing them, refunded when necessary and according to policies.

*Customer service associate - Comcast Chat support-Helps customers in technical issues with their phone and internet by doing the best that I can, exhausting all the tools to get the issue resolved during our conversation.-Assists customers by explaining their bills and making sure they understood their bill before we end the conversation.-Process upgrades and add-ons to their subscription

*AMAZON WEBSITE/PROCESSES -Since I've worked as a Quality Assurance Specialist, I needed to learn all their processes and policies in order for me to make sure the agents are answering the customer's issues correctly.

*AMAZON SELLER CENTRAL - Checking emails from customers and responding promptly. Handling A-z guarantee claims and making replacements for FBA orders.

*SHOPIFY - Using this tool to check order status, refunds, creating replacements, creating discounts, updating tracking information, adding notes, editing shipping address and account information of customers, creating sales reports, modifying items listings on our website.

*SLACK -Used for communication and updates.

*REAMAZE -email and chat support tool.

*GOOGLE DRIVE -Creating spreadsheets for tracking and Also using Docs to make process documents.

*Microsoft Outlook - experience in handling emails and minor technical work usage.

*Worked for Edropship
Empire Virtual Assistants as a Full Time VA:

Roles: Checking
deliveries, messages, maintenance of the stores of the partners, answering
queries that needs/requires ASAP attention, checking schedules of delivery,
giving out tracking numbers and tend to help outside of the box on all issues
present. (eBay stores to be exact)
*Recently Worked for
The Digital Marketing School as a Sales support and admin tasks VA.**************SOME OTHER FACTS ABOUT ME*********************
- I know how important it is to meet deadlines
- Multitasking is a normal thing for me.
- I can work 8 hours per day.
- I have a positive outlook in life, very motivated and outgoing
- Definitely effective and efficient- I am very organized and keen to details.
- I possess excellent communication skills and very fluent in English (verbal and written).
- I have very good skills in Microsoft applications.- I have a reliable internet connection

*Recently worked for The Digital Marketing
School as a Sales Support VA that handles Admin Tasks for Sales Representees,
Calling, emailing, texting or in any form of contact that is needed to reach
out to students who wants to avail of the product which is the DMS
Certification.

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