Work-From-Home Level 2 I.T. Help Desk (USA)

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Hello, Friendly IT Wizard!

Are you tired of the monotony of cubicle life? Ignition, Inc. (Upgrade to see actual info) is seeking an outstanding Level 2 or 3 IT Help Desk Technician to join our remote team and work from the comfort of your own home.


About Ignition

We're a 26-year-old IT Managed Services Provider based in San Francisco, but our 23-person team supports clients across the globe. While we provide top-notch technical expertise, we take an unorthodox approach: we're the anti-MSP. No stuffy corporate culture here; we skip the pointless jargon and let our human sides shine through.

Our motto is "49% tech support, 51% human support." Experience and certifications are great, but we hire for emotional IQ and the ability to build real connections with our clients. You're encouraged to let your queerly unique personality show as you deliver professional-grade IT wizardry.


The Job

As a Help Desk Technician, you'll triage support requests, manage alerts, onboard new users, and be the friendly voice on the other end of the line as you troubleshoot all the things. Thanks to our monitoring systems, you'll have a birds-eye view of multiple clients' IT environments.

While we take our work seriously, we try not to take ourselves too seriously. You'll need to employ creative problem-solving and unholy Googling abilities, often while the metaphorical balls are dropping. But don't worry, you won't be going it alone - our team has each other's backs.


The Ideal Candidate

- At least 8 years of IT support experience across diverse environments (MSP experience is a plus)
- Self-motivated learner with a passion for technology and insatiable curiosity
- Ability to demystify technical topics and provide empathetic user support
- Strong written and verbal communication skills


What You'll Need

- Availability during standard USA business hours (8:30 am - 5 pm Pacific)
- Quiet home office with reliable high-speed internet
- The heroic ability to save the day while working independently
- Proficiency in technical writing and documentation


What We Offer

Competitive compensation based on experience and cost of living in your location of residence
Full benefits package (health, retirement, paid time off)
Stipends for home internet, continued learning, and snack replenishment
A fun, lighthearted culture of professional people


Ignition embraces all your unique strengths. We are an equal opportunity employer committed to fostering an inclusive workplace free from discrimination. Qualified individuals are encouraged to apply!