Weekend Coverage Part- Time Property Management Assistant (2 Positions/ 2 Different shifts)

We have two shifts/ positions available

Shift 1: Saturdays and Sundays 7am Pacific to 3pm Pacific
Shift 2: Saturdays and Sundays 3pm Pacific to Midnight Pacific

Skills required: Strong phone and email customer service

We have a team already for M-F but we're looking for help on Saturdays and Sundays since our business (in hospitality) never sleeps :)

Company Overview:

McCracken Property Management is a property management firm dedicated to providing exceptional services to our clients. We specialize in managing residential and commercial properties, ensuring high standards of maintenance, tenant satisfaction, and profitability. We’ve exclusively focused on Short Term Rentals (Airbnb) but are launching our long term rental division next month.

Job Description:

We are seeking a diligent and experienced Property Management Assistant to join our team part time for weekend support. The ideal candidate will be based in the Philippines and will work one of the 2 part time hourly shifts mentioned above. We need someone that we can count on year round.

Responsibilities:

-Assist in managing a portfolio of residential and short-term rental properties, including Airbnb listings.
-Handle guest inquiries, bookings, and check-ins/check-outs for short-term rental properties via phone and written communication.
-Coordinate cleaning and maintenance services between guest stays.
-Monitor guest reviews and feedback, addressing any issues or concerns promptly.
-Optimize short-term rental listings for maximum visibility and occupancy rates.
-Conduct regular inspections of short-term rental properties to ensure compliance with quality standards and guest expectations.
-Assist in pricing strategies and revenue management for short-term rental properties.
-Collaborate with third-party platforms and vendors to enhance the guest experience and property performance.
-Stay informed about industry trends and regulations related to short-term rentals.
-Maintain accurate records of short-term rental bookings, expenses, and revenue.
-Coordinate with the property owner or landlord to ensure alignment with their goals and preferences regarding short-term rental management.
-Work closely with the property management team to integrate short-term rental operations seamlessly into overall property management activities.
-These additional responsibilities will require the candidate to have a strong understanding of the short-term rental market, excellent communication skills, and the ability to provide exceptional customer service to both guests and property owners.


Requirements:
-Excellent communication and customer service skills.
-Strong organizational and multitasking abilities.
-Proficiency in Google suite
-Experience with Property Management Software preferred but not required
-Ability to work independently and as part of a team.
-Detail-oriented with a focus on accuracy and quality.
-Willingness to work during graveyard shift hours to accommodate Pacific Time business hours.
-Excellent written and verbal communication skills.

Property management / Airbnb experience preferred but not required

Benefits:
-Competitive salary commensurate with experience.
-Opportunities for career growth and development.
-Remote work
-13th month bonus (paid by December 15th)


How to Apply:


Email: Upgrade to see actual info

Please note - incomplete applications will be discarded.
If you meet the qualifications and are interested in joining our dynamic team, please submit a short (under 3 minute) video (preferably using Loom).

Start your video with “Hi Sylvie” and tell us:
1- Why you think this job is a perfect fit for you, including your experience as it relates to this position.
2- Your experience with graveyard shift and how that will work for you.
3- What you like to do for fun when you’re not working.

Please note: Videos over 3 minutes and pre-recorded videos without the below will be discarded

In that same email please write out:


1. Your experience in communicating with guests or customers, including instances of handling unhappy or dissatisfied guests.
2. Your best tip for staying organized.
3. Your desired monthly salary.
In that same email please attach a screenshot of your internet speed dated this week (upload and download speeds).
4. What do you do on your weekdays when you're not working for us?



At the top of your message or in the subject line, please write, "STR Weekend MORNING shift" if you prefer the Saturday & Sunday 7am Pacific to 3pm Pacific shift or "STR Weekend EVENING shift" if you prefer the Saturday & Sunday 3pm Pacific to midnight Pacific shift


We are not able to reply to everyone that applies but will contact you within a week if you’ve been selected to move to the next round in our hiring process.