Web Developer FAST HIRING!

We're a well-established SaaS startup, operating for 12+ years in the customer service industry, and we're looking an IT and Helpdesk VA

RESPONSIBILITIES:
- Technical Skills
- Fundamental IT Knowledge: Understanding of computer systems, networks, software, and hardware basics is crucial.
- Troubleshooting Skills: Ability to diagnose and resolve IT issues efficiently; includes familiarity with diagnostic tools and processes for common problems.
- Networking: Knowledge of networking concepts such as DNS, DHCP, IP routing, VPN, and firewall configurations.
- Operating Systems: Proficiency with various operating systems, mainly Windows and macOS, and familiarity with Linux can also be advantageous.
- Security Practices: Awareness of basic cybersecurity practices, such as virus protection, data encryption, and user authentication.
- Problem-Solving Skills
- Analytical Thinking: Ability to approach problems logically and come up with effective solutions.
- Resourcefulness: Using available resources and knowledge bases to find solutions to new or uncommon problems.
- Prioritization: Skill in evaluating issue severity and business impact to prioritize tasks effectively, especially in high-volume environments.
- Interpersonal and Communication Skills
- Customer Service: Strong customer-facing skills with the ability to handle stressful situations calmly and empathetically.
- Communication: Clear and concise verbal and written communication skills, essential for explaining technical information to non-technical users.
- Active Listening: Skill in understanding user needs and concerns to accurately address the issue at hand.
Organizational Skills
- Time Management: Managing time effectively to handle multiple tasks and issues concurrently.
- Documentation: Diligence in documenting issues and resolutions thoroughly for future reference and for use by other teaUpgrade to see actual infombers.
- Adaptability: Ability to adjust quickly to changing priorities and new technologies.
Continuous Learning
- Learning and Development: Commitment to ongoing learning and adaptation to keep up with new technologies and evolving IT landscapes.
- Certifications: Earning relevant certifications (e.g., Com…

How to apply?
1. Please send in your resume in a Upgrade to see actual info format via Skype atUpgrade to see actual infoUpgrade to see actual info
2. Include the code YOURITHELPDESK
3. FOLLOW THE SIMPLE INSTRUCTIONS OR YOUR APPLICATION POINTS WILL BE WASTED

Looking forward to your application!