Volleyball Sports League Customer Support / Sales Development Representative

We are helping a New York City Volleyball Sports League find a Virtual Assistant to join their team.

Role Title: Customer Support / Sales Development Representative

Role Description:

We are currently seeking a proactive and customer-focused individual to join our team as a Customer Support / Sales Development Representative. In this role, you will play a crucial part in assisting customers with inquiries and providing information related to our Adult and Youth programs, including Leagues, Classes, Clinics, Summer Camps, Tournaments, Open Play, and more. As a representative of our business, you will be responsible for delivering excellent customer service and contributing to the growth of our programs through sales development efforts.

Responsibilities:

Customer Inquiries:
- Address customer questions and concerns regarding our Adult and Youth programs.
- Provide information on program details, schedules, and registration processes.

Registration Assistance:
Assist customers in navigating the registration process for various programs.
Troubleshoot and resolve any issues related to registration or account management.

Product Knowledge:
- Develop a deep understanding of our Adult and Youth programs to effectively communicate features and benefits to customers.
- Stay informed about program updates, new offerings, and changes.

Sales Development:
- Identify opportunities for upselling and cross-selling additional programs or services.
- Actively engage in sales development activities to drive program participation.

Customer Engagement:
- Build positive relationships with customers through effective communication and support.
- Gather feedback from customers to help improve program offerings and customer satisfaction.

Collaboration:
- Collaborate with other departments, including marketing and operations, to ensure seamless customer experiences.
- Work closely with the sales team to align efforts and achieve sales goals.

Documentation:
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on customer inquiries and feedback.

Requirements:

- Previous experience in customer support or sales development roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with recreational programs, especially in the sports and events industry, is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer support and CRM software.
- Strong spoken and written English skills
- Experience playing Volleyball. A passion for Volleyball is highly preferred.
- Ability to work US East Coast time

If you are passionate about providing exceptional customer service, have a knack for sales development, and are eager to contribute to the success of our Adult and Youth programs, we encourage you to apply and join our team.

When applying, include the word VOLLEYBALL at the top of your application.