Virtual Assistant needed for Vintage Furniture Store

Hi!!

Thanks for checking out our post! We're a small business (there are 4 full time workers) and we're looking for an assistant to help with digital tasks across a wide gamut of categories, like data entry, research, and customer service.

About you:
- You're fluent in English and have impeccable communication skills
- You are highly organized
- You have an eye for design, be it graphic design, interior design, or product design
- You are detail-oriented
- You aren't afraid to ask questions!

An abridged list of the software and websites you will be working within:
- Shopify
- Square
- Etsy
- Mailchimp
- Photoshop (or similar photo editing)
- Google Suite & Gmail
- Asana
- UShip
- Shipstation
- Peerspace
- Paypal
- Ooma

An abridged list of tasks:
- Respond across all channels to inquires related shipping, including ETAs, costs, damage claims, and more
- Respond to incoming consignment requests & trade member requests
- Create custom discount codes for trade members and tag customers in Shopify as trade member
- Generate and send customer invoices and spec sheets upon request
- Save and organize information from consignment vendors & trade members
- Monitor & track consignment vendor payouts and pay outstanding invoices for purchases
- Respond to initial merchandise & location rental requests, generate invoice, schedule, and confirm rental bookings
- Update seasonal location rental pricing on platforms
- Coordinate deliveries & pickups of merchandise rentals
- Organize local deliveries & send delivery schedule to customers
- Organize third party carrier pickups, confirm deliveries, and make payouts
- Keep track of third party carrier fees & incoming procurement fees
- Send pickup reminders to customers
- Keep record of all claim reports and status', file, track, and confirm damage claims with third party shippers and UPS/USPS
- Solicit feedback and reviews, maintaining 4.8 ratings on Google and Etsy
- Sync contacts to Mailchimp and ensure customers are properly tagged
- Generate weekly blasts for new arrivals and other promotions
- Manage site content, including FAQs, about Us, etc, and create on-brand creative copy
- Routinely check front-end website to ensure all features are properly functioning
- Track costs & expenses for fabrication projects
- Place and track orders for inventory that are drop-ship and Made-to-Order
- Add wholesale tracking information to calendar, track & oversee timelines
- Crop, color-correct and alter photo files in Photoshop as needed
- Upload inventory on Shopify and all other platforms, ensuring uploads adhere to the respective policies of each channel
- Sync inventory stock across platforms after sales, ensuring stock levels are correct on all sales channels
- Pull weekly mailchimp, SMS, Instagram, Pinterest analytics
- Pull monthly shipping reports
- Establish and utilize system for tracking customer feedback and complaints and translate into solution driven data
- Establish and utilize system to monitor new leads and our lead-to-customer conversion rate
- Update SOPs and manuals as needed