Virtual Assistant for Physical Therapy Clinic - Medical Receptionist

Job Title: Virtual Assistant for Physical Therapy Clinic - Medical Receptionist

Location: Remote (Based in New Mexico)
Interviewer: Petra

About Us:
Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Job Description:
We are seeking a motivated and detail-oriented Virtual Assistant to remotely join a Physical Therapy team in New Mexico. As a Virtual Assistant, you will play a crucial role in ensuring seamless communication with patients and maintaining accurate medical records. Your responsibilities will include answering phones, appointment setting, and managing provider schedules.

Responsibilities:
Coordinate patient appointments efficiently, ensuring smooth scheduling and accurate record-keeping.
Maintain provider schedules, optimizing efficiency while accommodating patient needs and preferences.
Be the welcoming voice of our practice, handling incoming calls with professionalism and empathy.
Address patient inquiries promptly and knowledgeably, providing information and assistance with a caring touch.

Requirements:
Proven experience in medical front office duties.
Strong understanding of insurance policies, benefits, and procedures.
Excellent communication skills, both written and verbal.
Ability to work independently and manage multiple tasks efficiently.
Proficiency in using EMR systems and insurance portals, experience with Clinicient EMR is a plus.
Attention to detail and a commitment to accuracy.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To apply for this position, please send us a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant/ prior authorizations specialist. If you have prior experience supporting a Physical Therapy team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!