Virtual Assistant for E-Commerce

$6/hr + performance based bonuses
10-20 hours per week

Company Overview: Vayose is a brand helping people to simplify their haircare routines through chemical-free personal care products and methods. We are all about natural beauty and are looking for a dynamic Virtual Assistant to join our growing team.

Job Description: We are a US based natural haircare and skincare brand looking for a dynamic Virtual Assistant to join our growing team. You will play a crucial role in keeping our business running day to day. You’ll be managing customer service communications, engaging with our community on social media platforms, and completing data entry for the business. Must be able to start immediately

Your responsibilities and tasks will include but are not limited to:

Customer Service:
• Handling customer service emails with professionalism and care
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Process and handle return requests with Shopify.
• Handle defective or missing packages with Shopify.

Social Media Management:
• Respond to comments, messages, and inquiries from clients and potential customers on Facebook.
• Manually approving or declining membership requests for our Facebook Group, ensuring a spam-free and solicit-free environment.
• Managing and monitoring conversations within the Facebook Group.
• Reposting InstagraUpgrade to see actual infontions onto our Instagram story to foster community engagement.
• Reach out to influencers and send care packages, and manage our affiliate and influencer network

Data Entry:
• Download weekly product fulfillment invoices and organize fulfillment cost per day in Excel.
• Log customer complaints or criticisms into a Word document
• Create SOPs for any of the business tasks above when instructed

Requirements:
• Minimum of 1 year of experience as a Virtual Assistant, preferably in a general VA role.
• Previous experience in customer service is required
• Experience with using Shopify preferred
• Experience with Microsoft Office (Word, Excel, PowerPoint) preferred
• Experience with communicating in Slack preferred
• Familiarity with Facebook and Instagram, with basic knowledge in social media management.
• Excellent written and verbal communication skills in English.
• Exceptional organizational skills with meticulous attention to detail.
• Proven accuracy in data entry and record-keeping.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Reliable high-speed internet connection and access to a backup generator in case of power outages.
• Self-starter attitude and a proactive approach to problem-solving.
• Willingness to go above and beyond to ensure customer satisfaction.

Benefits:
• $6 per hour salary
• Fully remote work with flexible hours (Monday-Friday)
• Performance based bonuses
• Opportunities for growth and advancement within the company

Please note that this job description offers a general overview of responsibilities and requirements. Duties may be subject to change, or additional tasks may be assigned based on business needs.

If you're a detail-oriented proactive individual, we would love to hear from you.

How to Apply:


Email us and add the subject “[Full Name] Vayose Virtual Assistant” followed by codeword “S54”

In the email, include your resume (PDF format only) and a less than 2 minute video introducing yourself and your relevant experiences. Tell us why you'd like to be part of the Vayose team and why we should hire you. Also include any portfolio of work, references, or testimonials from clients

Include a screenshot of your computer specs and a screenshot of internet speed results

Lastly, complete the Google application form here: Upgrade to see actual info

If all these requirements are met and you are chosen, we will review your application and reach out to you for a video interview.