Virtual Assistant

Virtual Assistant - Customer Service and Operations

Company Overview:

Welcome to EduClean, where we are a property services company committed to maintaining clean and safe learning environments for educational institutions in Canada. As a division of Urban Glow Maintenance Solutions, we uphold the same values of excellence and dedication to service. Our mission at EduClean is to provide top-tier cleaning solutions tailored to the unique needs of schools, colleges, universities and learning centres. We believe that a clean and hygienic environment fosters a positive atmosphere for students and educators alike, promoting productivity and well-being. To learn more about our company and mission, visit Upgrade to see actual info

Position: Virtual Assistant - Customer Service and Operations

Job Description:

We are seeking a highly motivated and organized Virtual Assistant to join our team at EduClean. As a Virtual Assistant, you will play a crucial role in ensuring smooth operations and providing exceptional customer service to our clients. This is a remote position, and the successful candidate will have the option to work either from (12:00am - 9:00am) or (5:00am - 2:00pm) Manila time, which translates to 9:00am-6:00pm or 2pm-11pm Pacific Standard Time respectively, with a one-hour unpaid break in the middle of the shift.

Responsibilities:

- Communicate with customers via email and phone, addressing inquiries and concerns in a timely and professional manner.
- Schedule employees for various cleaning assignments using scheduling software or Google Sheets.
- Provide outstanding customer service, going above and beyond to meet customer needs and exceed expectations.
- Utilize QuickBooks Online for invoicing, payroll, and other financial tasks.
- Manage documents and files using Google Drive, Google Sheets, and Google Docs.
- Demonstrate self-motivation and punctuality in responding to messages, emails, and requests.
- Ensure tasks are completed promptly and accurately, demonstrating a high level of organization and reliability.
- Create and manage online ads using platforms like Canva to promote our services effectively.

Requirements:

- Previous experience in customer service and operations roles.
- Proficiency in QuickBooks Online and Google Workspace (Drive, Sheets, Docs, etc.).
- Strong interpersonal and organizational skills.
- Ability to work independently and prioritize tasks effectively.
- Experience with scheduling software or using Google Sheets for employee scheduling.
- Familiarity with creating online ads using Canva or similar applications.
- Excellent written and verbal communication skills.
- Attention to detail and a commitment to delivering high-quality work.
- Ability to adapt to changing priorities and work in a fast-paced environment.

Benefits:

- Competitive salary based on experience and qualifications.
- Flexible working hours with options for day or evening shifts.
- Opportunity to work remotely from the comfort of your own home.
- Room for growth and professional development within the company.
- Supportive and collaborative team environment.

How to Apply:

If you meet the above requirements and are passionate about delivering exceptional customer service while supporting operational efficiency, we would love to hear from you! Please submit:
1) your resume
2) a cover letter detailing your relevant experience and
3) a video of yourself explaining why you are the ideal candidate for this position.

Applications can be sent to:
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EduClean is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.

Good luck! Hope to meet you soon.

- Marcelo | Founder of EduClean