VA - Growth and Scheduler $6per hour

Job Summary

Please apply here: Upgrade to see actual info/mirastaffing/job/L3WY7XXW

This position is primarily responsible for answering phones and responding to emails requesting the cost or to schedule a home inspection. Post-scheduling activities including calling Realtors and Clients to secure access to the property, verifying appointment times, duration of appointment, etc.

Should have a strong internet connection with back and back up power source

Should have the equipment ( laptop and desktop of at least i5 and equivalent with a backup as a plus)


Supervisory Responsibilities
n/a

Duties/Responsibilities
Must have strong knowledge of home inspections or pest control treatments

Answering incoming calls requesting cost of a home inspection or pest control treatment

Actively listening to callers to determine what they are requesting and asking

Upsell customers to higher priced packages and/or services

Using scheduling software to set the home inspection or pest control appointment

Use Google maps to determine driving distance between inspections

Become very familiar with the locality service area map to determine if a requested appointment is within the service area.

Growth Activities
Social Media Marketing and Management
Requires Skills
Very good speaking voice with little accent, strong warmth and sincerity, and pleasant to listen to

Very good verbal communication skills

Able to think quickly

Able to listen and ascertain exactly what the caller is requesting

Standard desktop skills (Microsoft Office, Google suite (docs, sheets, etc.)

Able to persuade customers to higher-priced packages and services by adding value and overcoming objections.

Should be a strong influencer and results-oriented

Proven track record of being strongly self-motivated and goal-oriented

Should have a very strong positive self-image and secure in who they are and be unafraid to challenge peers and supervisors without feeling threatened.

Education and Experience
Senior High School Degree or Equivalent
Previous call center experience is a plus
Virtual Assistant Experience is a plus
Real Estate VA Experience is a plus
Home Inspection Experience is a VA plus but not required
Physical Requirements
Must be fluent in English

Must be able to sit for long periods (hours) at a time

Must have good eyesight to read computer screens

Must have good hearing

for pooling