US E-commerce Customer Service Representative

US manufacturing/ Ecommerce company is looking for highly empathetic and experienced Customer Service Representative

* Full-time remote role
* Schedule: US Central Standard Timezone
* Competitive compensation package
* Fun, empathetic, and caring team

Responsibilities:
> Manage and respond to customer inquiries and reviews promptly across various channels
> Monitor and address customer product reviews and questions across all channels
> Assist customers with account and subscription management
> Handle returns, replacement orders, and refunds
> Administer CX software tools efficiently (Gorgias, Smartrr, Shopify, Okendo, Loyalty Lion, Deposco, ZenDesk, Amazon Seller Central)

Who You Are:
> Experienced w/ Smartrr, Gorgias, Shopify, Deposco, and Amazon Seller Central is a must
> Efficient and tech-savvy, navigating multiple software tools within 24 hours
> Empathetic communicator with a calm demeanor, especially with agitated customers
> Fast learner with a growth mindset, eager to automate routine tasks
> Independent problem-solver comfortable with ambiguity
> Collaborative team player with strong organizational skills

To apply:
*Send your CV, Voice Recording and answers to questions below to Upgrade to see actual info
Subject line: OLJMocean EcommCS 0508

** Please send an intro voice recording (new and not the pre-recorded ones) along with your answers to the questions below:
1.) How many years of experience do you have as a Customer Service Representative?
2.) Do you have any experience working as Customer Service for Ecommerce/ Amazon before? If yes, how many years?

**Candidates who followed instructions will be contacted