URGENT HIRING - Guest Comms Specialist (FULL-TIME + WFH)

Our company is a leading Short Term Rental Management Company in the UK, dedicated to providing exceptional experiences for both guests and property owners. We're looking for a talented and passionate Guest Comms Specialist to join our growing team.

Join our team as a Guest Comms Specialist! Be the go-to person for guests, answering questions, solving problems, and ensuring their stay is flawless. You'll manage pricing, bookings, and reviews, all with excellent communication and a passion for exceeding expectations. Experience a plus, but your drive and problem-solving skills are key! Ready to make a difference?

Interested? Apply here: Upgrade to see actual info/reva-airbnb-olj

Potential Tasks:

Guest Communication:
- Be the primary contact for all the guests via email, phone, and various messaging platforms.
- Answer inquiries about properties, policies, and local recommendations.
- Solve guest concerns promptly and proactively, ensuring a positive experience.

Pricing & Bookings:
- Manage pricing inquiries and communicate clearly about rates and fees.
- Assist with booking confirmations and address any related issues.

Collaboration & Problem-Solving:
- Collaborate with housekeepers regarding changeovers, maintenance, and guest issues.
- Relay information to the appropriate internal team for prompt resolution.
- Think critically to find solutions to unexpected challenges and ensure guest satisfaction.

Skills and Competencies:

- Experience: Short-Term Rental Industry: Proven experience in the short-term rental industry, ideally with specific knowledge of platform management (e.g., Airbnb, Upgrade to see actual info).

Skills:

- Exceptional Communication: Masterful written and verbal communication in English, able to connect with guests from diverse backgrounds.

- Problem-Solving Prowess: Adept at finding creative solutions to unexpected guest concerns and navigating challenging situations.

- Organizational Efficiency: Highly organized and detail-oriented, excelling at managing multiple tasks and prioritizing effectively.

- Numerical Aptitude: Demonstrated confidence with calculations and pricing inquiries.

- Collaborative Spirit: Thrives in a team environment, fostering positive relationships with colleagues and external partners.

Ready to embark on this journey? Go ahead and apply here: Upgrade to see actual info/reva-airbnb-olj

In the application form, you'll be asked a unique word: put in 'PURE' to show us you've got a keen eye for detail.

We can't wait to discover the unique talents and skills you bring to the table. Your future with us awaits – apply now and let's embark on this journey together!