Trade Dispute Resolutions Specialist

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Vividly is a venture-backed high-growth startup built by and for the consumer-packaged-goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend and exceed their greatest ambitions. No more wasted hours or money left on the table—we eliminate burdensome problems and create tangible advantages that lead to more efficient processes and stronger bottom lines.

At Vividly, we're transforming how brands do business to shape a more connected future. Visit Upgrade to see actual info to learn more.

The Vividly Professional Services Finance team is a newly defined pillar of Customer Experience. We are looking to drive client value by providing financial support through distributor/retailer back-up retrieval, collections, and transaction processing. We are seeking a hardworking, bright, and energetic professional to join the Customer Experience team as a Trade Dispute Resolutions Specialist! If you're a self-starter with an entrepreneurial spirit and technical aptitude, you'll fit right in. This is an exciting opportunity to participate in and help shape our customer's journey to the Cloud. We need someone who has lived on the front lines of Small to Midsize Business (SMB) helping these companies better understand, optimize, and analyze trade spend dollars.

Duties and Key Responsibilities
Manage submission of disputes for select clientele, including pursuing collections
Play integral part in building disputes platform with developers
Identify areas of improvement and make recommendations to improve the deduction dispute process
Calculate monthly commission statements
Assist with ad hoc analysis and reporting
Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Customer Success - Technology Enabled Services department

***Non-negotiable Qualifications***
Has held a job in PST, MST, EST timezones for 1-2 years (this position will be required to work US business hours)
2+ years experience with dispute resolution
Proficiently writes, reads, speaks English
Experience working in a start-up and comfortable with change
CPG Industry experience is required
Eager to learn and fosters a desire to serve customers and create win-win partnerships
A GSD attitude and the willingness to change processes and methods as we evolve
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Preferred Qualifications (negotiable)
2 years of experience in Trade Promotion Management
2 years of deduction experience
Experience with TPM software is an added bonus!
Technical prowess with SaaS products preferred, including Excel, PowerPoint, G-Suite



Additional Info
Vividly is not only committed to fostering a dynamic and inclusive work environment but also offers a comprehensive range of benefits to support and enhance your professional journey with us. Here's a glimpse of what you can expect:

*Competitive Salary: We ensure our compensation packages are attractive and commensurate with industry standards.
*Remote Employment: Work anywhere in the Philippines, as long as you have a good internet connection.
*Remote Setup Support: Receive a one-time reimbursement for remote work essentials like keyboards, mice, headphones, etc., to enhance your productivity.
*Technology Tools: A company-provided laptop and the option to expense a second monitor to create your ideal workstation.
*Healthcare Coverage: We cover 100% of employee healthcare costs, ensuring your well-being is our priority (note: dependents' coverage is the responsibility of the employee).
*Wellness Reimbursement: Monthly reimbursement for wellness-related expenses, including gyUpgrade to see actual infomberships, outdoor activity gear, self-care treatments, and more.
*Referral Incentives: Earn referral bonuses for successful referrals to our open positions.
*Cultural Engagement: Participate in diverse culture-building events, many of which include reimbursements, such as Lunch & Learns, Costume Contests, Gameshow Competitions, Chocolate Making workshops, and more.
*Opportunities for Growth: We are a quickly growing startup and you can grow your professional career with us through various opportunities for professional growth!