Technical IT Service Officer - Permanent Remote, Flexible Hours (+10 GMT)

*** PLEASE READ THIS AD IN FULL BEFORE APPLYING ***

Amigo Technology is an IT service business and Managed Service Provider (MSP), located on the Sunshine Coast, Australia. We have been operating for over 10 years, with the goal of making computers and technology friendlier to our awesome small business clients. We are seeking a Technical IT support officer to join our friendly team. Here’s a few words from our founder: Upgrade to see actual info

By joining the Amigo team, you will enjoy:

- A flexible work from home position, up to 40 hours per week, on a schedule that works for you
- Unlimited access to our internal virtual lab, mentoring, certificates and training programs, where you will get to experience the latest and greatest technologies
- A friendly team atmosphere where you’ll need a good sense of humour!
- Daily opportunities to help ordinary people with technology challenges in a team environment, with the goal of making technology friendly
- Competitive earnings, typically between 370php and 475php per hour, depending on ability and experience, plus bonuses

Ready to join? Here’s what you’ll need:

- A keen interest in working with and growing your skill sets through a wide variety of modern computing technologies (both Windows and Linux - bonus points if you have a home lab!)
- A high level of attention to detail (you must put the word "AMIGO" in the “Additional Comments” section of our application form to be considered)
- At least two years of experience working in an IT service position, ideally in an MSP that works with Windows 11, Microsoft 365 OR Google Workspace environments

This position will have many opportunities for growth, and over time you will have to encourage you to work with a wider range of technologies and platforms. Prior experience with the following would be greatly appreciated and will lead to greater earnings, although this is not a requirement:

- Debian-based Linux (eg. Linux Mint 21 / Ubuntu 22.04 or newer)
- Apple MacOS 11+
- Proxmox 7+ & Docker (or other hypervisor / virtualisation platforms)
- Small business networking and storage systems (eg. pfSense, OpenWrt, OpenMediaVault), including configuring Wi-Fi, DHCP, QOS, VLANs, VPNs, Samba, ZFS RAID, etc
- FreePBX 15+ / Asterisk, IP Phones & SIP

Your duties will include the following:

- Processing technical support requests, enquiries and system alerts
- Providing remote IT services via RMM & IP KVMs
- Assisting with new and existing IT systems, including setting up, migrating, monitoring, documenting and securing technical systems, such as workstations, servers and cloud-based infrastructure

Applicants MUST submit their application via this form to be considered - all other application methods will be IGNORED: Upgrade to see actual info

Please also check and re-check the links to your resume to ensure they are correct. We will only contact valid submissions. We look forward to hearing from you!