Technical Customer Support Specialist (Facebook Meta Experience)

>>> Join Our Customer Service Team at Upgrade to see actual info

As a Technical Customer Support Specialist at Upgrade to see actual info, you will be the primary point of contact for our customers, providing expert assistance and resolving technical issues efficiently. You will play a crucial role in ensuring our customers have a seamless experience while using our platform, contributing to their success and satisfaction. This is a remote position that requires strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:
• Provide prompt and effective technical support to customers via email, chat, and phone, addressing inquiries and resolving technical issues related to the Upgrade to see actual info platform.
• Diagnose and troubleshoot software and hardware issues reported by customers, utilizing your technical expertise and problem-solving skills to identify root causes and implement solutions.
• Guide customers through troubleshooting steps, software configurations, and system optimizations to ensure optimal performance and functionality.
• Document customer interactions, issue resolutions, and troubleshooting steps accurately and comprehensively in our support ticketing system.
• Proactively identify opportunities for product improvements, feature enhancements, and knowledge base enrichment based on customer feedback and support interactions.

Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proficiency in troubleshooting software issues, familiarity with debugging tools, and ability to analyze log files.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and effectively to customers of varying technical backgrounds.
• Strong problem-solving skills, with a proactive and analytical approach to issue resolution.
• Ability to work independently and collaboratively in a remote, distributed team environment.
• Flexibility to work non-traditional hours as needed to provide support coverage across different time zones.


Join our team at Upgrade to see actual info and be part of a company that is revolutionizing the way businesses manage their assets and operations. If you're passionate about technology and dedicated to delivering exceptional customer support, we invite you to apply for this exciting opportunity. Apply now and embark on a rewarding career journey with Upgrade to see actual info!