Support Officer – Help Desk (VA)

Company Profile:
We are a Digital Marketing Services Company for online campaigns. We cater to small medium and large-scale corporations who are aiming to achieve profitability for their business through intensifying their SEO campaign and significant online presence.

Job Description:
We are searching for a Support Officer - Help Desk support to our organization. You will be asked for appropriate questions and use knowledge and resources to diagnose and resolve their issues.

Responsibilities:
• Serve as the first contact with employees who requires technical assistance
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on company software
• Keep record of problems and their resolution
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

Requirements:
• An Associate’s degree in computer science or related field.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.


How to Qualify
Attach the following links to your cover letter:
- CV or Resume
- Portfolio
- Upgrade to see actual info voice recording that introduces yourself and what sets you apart from other candidates.