Support Associate

We are seeking a dedicated and proactive Support Associate to join our team. The ideal candidate will be responsible for managing different aspects of order fulfillment such as managing parcels, managing orders from ordering to customer support, handling refunds, addressing complaints, and managing parcel delays. This role requires excellent organizational skills, strong attention to detail, and exceptional communication abilities to ensure seamless customer experiences throughout the fulfillment process.

Responsibilities:

- Manage parcel delivery processes from our fulfillment centers to customers' doorsteps.
- Handle customer inquiries and complaints regarding parcel status, delays, damages, and missing items.
- Coordinate with shipping carriers to track parcels, investigate delays, and resolve delivery issues promptly.
- Maintain accurate records of parcel management activities and customer interactions.
- Collaborate with the fulfillment team to optimize parcel management workflows and minimize errors.
- Provide timely and accurate updates to customers regarding the status of their parcels.
- Monitor parcel tracking systems and proactively identify and address potential delivery issues.
- Continuously seek opportunities to improve parcel delivery processes and enhance the overall customer experience.

Skills and Qualifications:

- Previous experience in ecommerce customer support, parcel management, or a related field preferred.
- Excellent communication skills, both written and verbal, with a strong customer service orientation.
- Strong attention to detail and accuracy in managing parcel data and customer information.
- Proficiency in using Google Sheets and Docs.
- Problem-solving skills and the ability to think critically to resolve customer issues.
- Comfortable working independently and as part of a team to achieve common goals.
- Flexible and adaptable to changing priorities and business needs.
- Basic knowledge of ecommerce platforms and order management systems is a plus.
- College level or equivalent; additional education or certifications in logistics or customer service is a plus.

Requirements:
- 4 year college degree preferred
- Proficiency in Google Workspace and experience with order management systems or e-commerce platforms.
- With own laptop/computer

To proceed with your application, could you please fill-up our application form? This will allow us to review your qualifications more thoroughly.

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