Student Operations Coordinator

ABOUT THE ROLE:
A privately-held high growth education company based in the United States, is looking to add an Student Operations Coordinator who will manage a dashboard of student leads remotely from the Philippines during U.S. business hours.

This is a full-time (40+ hours) remote opportunity to work for a U.S. business that’s experiencing rapid growth. The company is willing to pay a salary premium and offer a performance bonus for top-talent.

ABOUT YOU:
Are you an operations wizard? Do you have experience managing dashboards? We are seeking a dedicated Student Operations Coordinator to join our educational team. This role is ideal for someone with a strong operations background who excels in managing dashboards and client relations. The ideal candidate will have a robust command of the English language, be adept at using dashboards, and possess an unwavering attention to detail to ensure every student reaches their educational goals.

RESPONSIBILITIES:
- Monitor and manage individual student progress using a comprehensive Google Sheets dashboard.
- Regularly update and highlight key data points on the dashboard to identify trends, progress, and areas needing attention.
- Send timely and effective communications via email (and occasionally through phone calls) to guide students towards key milestones.
- Answer student inquiries promptly, providing clear and accurate information.
- Maintain meticulous records of student interactions, progress reports, and communications in PipeDrive and Asana.
- Collaborate with educational staff to implement strategies that enhance student engagement and completion rates.

REQUIREMENTS
- Familiarity with managing dashboards, metrics and data.
- Scrappy and independent worker.
- Extreme attention to detail with the capability to detect subtle changes in student progress and data.
- Possess an effective B2 level of English, demonstrating clear and easily understandable verbal and written communication skills.
- Systems experience with a CRM (PipeDrive is a plus), Google Suite (especially Gmail, Docs, Sheets, and Drive)
- Familiarity with other tools like Asana and Slack is a plus.
- A solid track record of 2-5 years in operations, data analysis and/or client relations (ideally with U.S. client accounts)
- Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

INTERESTED?
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