Spanish Bilingual Debt Collector

Key Responsibilities:

Contact debtors via phone calls, emails, letters, and/or in-person visits to discuss overdue accounts and negotiate repayment plans.
Maintain accurate and up-to-date records of all communications and payment arrangements with debtors.
Provide information about debt repayment options, including settlement offers, payment plans, and assistance programs.
Evaluate debtors' financial situations and assess their ability to repay debts.
Negotiate payment terms and agreements with debtors, considering their financial circumstances and the organization's policies.
Follow legal and regulatory requirements related to debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
Handle objections and disputes from debtors professionally and effectively, aiming to resolve issues and reach a mutually beneficial solution.
Collaborate with internal teams, such as legal advisors and account managers, to address complex debt cases and escalate issues when necessary.
Monitor payment schedules and follow up with debtors on missed payments or changes in financial circumstances.
Provide regular updates to management on the status of outstanding debts and progress towards collection goals.

Qualifications:

SHOULD BE FLUENT IN BOTH SPANISH AND ENGLISH
Proven experience in debt collection, customer service, or related fields.
Strong negotiation and communication skills, with the ability to build rapport and influence debtors.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
Proficiency in using computer software and databases for record-keeping and communication purposes.
Ability to work independently and as part of a team in a fast-paced environment.
Strong ethical standards and integrity in dealing with sensitive financial matters.
Willingness to adapt to changing regulations and industry practices in debt collection.