Social Media Moderator

About Us:
Unity Connect is a dynamic and rapidly growing e-commerce company dedicated to providing exceptional products and services to our customers. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. As we continue to expand our online presence, we are seeking a talented Social Media Moderator to join our team and help us maintain a positive and engaging presence across various social media platforms.

Position Overview:

As a Social Media Moderator, you will play a crucial role in managing our online communities and ensuring that our brand image is upheld to the highest standards. You will be responsible for monitoring social media channels, engaging with our audience, addressing customer inquiries and concerns, and fostering meaningful interactions that drive brand loyalty and awareness.

Responsibilities:
Monitor all social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) for comments, messages, and mentions related to our brand.

Respond promptly and professionally to customer inquiries, comments, and complaints, providing accurate information and solutions as needed.

Moderate user-generated content to ensure it aligns with our brand guidelines and community standards.

Identify and report any issues or trends that may impact our brand reputation or require further attention.

Collaborate with the marketing and customer service teams to develop strategies for improving customer engagement and satisfaction.

Stay informed about industry trends, social media best practices, and emerging platforms to continuously improve our social media presence.

Qualifications:
Proven experience in social media management or community moderation, preferably in an e-commerce or retail environment.

Strong understanding of social media platforms, analytics tools, and best practices for engagement and audience growth.

Excellent written and verbal communication skills, with a keen eye for detail and accuracy.

Ability to multitask and prioritize tasks in a fast-paced environment.
A positive attitude, customer-focused mindset, and the ability to remain calm under pressure.

Familiarity with e-commerce platforms and customer relationship management (CRM) systems is a plus.