Short Term Rental VA (Vacation Rental Management Specialist)

Schedule:
2:00PM to 10:00PM Pacific Time

DO NOT APPLY IF YOU CAN NOT WORK WEEKENDS.

Job Description
We are looking for a Short Term Rental VA to become a Vacation Rental Management Specialist. Our company is located in the Silicon Valley area in California, United States. We manage short term rentals for our clients to achieve the maximum amount of profit on their investment.

Responsibilities include:

Guest Communications
•Managing the team email inbox
•Update information into PMS System
•Managing and responding to booking inquires

Cleaning management
•Communicating guest checking and checkout details with our cleaners
•Communicating feedback from guests to the cleaners
•Communicating with cleaner on inventory

Maintenance Management
•Report and work any maintenance items
•Coordinate with contractors to maintenance issues

Airbnb Review management
•Writing and posting Airbnb reviews and responding to guest reviews
•Documenting feedback from guests and suggesting improvements based on the feedback
•Filing Claims

Other Admin Tasks
•Complete miscellaneous special projects and tasks as required.
•Research and due diligence on topics relating to the business and create short reports to present to owners.

Homeowner Support
•Respond to homeowner requests

What We are Looking for
•Must have great social intelligence and be able to interact with several personalities.
•Must be able to finish tasks in a fast and speedy manner.
•Must have common sense and critical thinking skills.
•Motivated self-starter with a positive can-do attitude and high level of personal integrity and business ethics who drives in a collaborative team environment.
•Desire to grow with a growing start up company

Education and Experience
•A minimum of a College Degree
•2 years of Data Entry & Administration experience
•2 years of Airbnb Management or Airbnb Customer Support experience
•Minimum requirement 2 years of short-term rental experience

Required/ Skills
•Customer Service Skills/Communication
•Internet connectivity must be reliable
•We require someone who can handle Slack messages effectively. To keep track without distractions, you'll need two monitors—one for Slack, one for everything else.

Bonus Experience
•Management/Supervisor Experience
•Airbnb Case Manager Experience

Bonus Questions:
The following answers must be provided when applying for this job position.
1.Can you tell me if you're able to work Evening shift? You must be available to work weekends
2.We use a Time Tracking tool and screen monitoring? Will you be okay using this?
3.For this job posting, what is the minimum requirement of short-term rental experience?
4.Do you have short-term rental experience?

Send the following to Upgrade to see actual info (applicants who do not provide all of the following information will have their application discarded)

Subject: Vacation Rental Management Specialist - First Name Last Name
• **Answers to bonus questions
• **Resume
• **Audio: Please record yourself on your phone and let us know who you are and why we should hire you. Put the recording on a dropbox link or something similar and send it to our email.

-Homi team