Short Term Rental VA

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About Flexscale:

Flexscale is a US-based staffing company founded in 2021. We specialize in connecting startups and global enterprises with high-quality, international talent to scale their operations. With a focus on Operations, Finance, and Engineering, we work with over 50 agents and serve more than 15 customers. At Flexscale, we are committed to finding great clients that our partnered talent deserves to work with. We prioritize fostering inclusive work environments, resolving conflicts between clients and partners, and ensuring clients are adequately prepared to outsource their operations.

Position Overview:

Our client is seeking a proactive and detail-oriented Short Term Rental Virtual Assistant (VA). The primary responsibility of this role is to ensure exceptional guest communication and satisfaction through prompt and professional messaging. Additionally, the VA will assist with general listing administration tasks to maintain the accuracy and attractiveness of our property listings.

Key Responsibilities:

1. Guest Messaging and Communication:
- Promptly and courteously respond to guest inquiries and concerns via Airbnb messaging and email.
- Provide detailed property information and assistance to enhance guest experience.
- Resolve guest issues efficiently to ensure satisfaction and uphold brand image.
2. Listing Administration:
- Maintain accurate and attractive Airbnb listings, including descriptions and pricing.
- Monitor guest reviews and manage property information updates.
- Utilize Guesty software for streamlined listing management.
3. General Administrative Tasks:
- Assist with various administrative duties as needed, ensuring efficiency and organization.

Qualifications:

- Previous experience in customer service or guest relations, preferably in the hospitality or short-term rental industry.
- Exceptional written communication skills with a keen eye for detail and accuracy.
- Familiarity in using Airbnb messaging platform
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Comfortable working in a remote, virtual environment with minimal supervision.
- Experience with Guesty or similar property management software is a plus.

Benefits:

- Flexible Work Arrangements: Enjoy the freedom of remote work, empowering you to balance professional and personal commitments effectively.
- Generous Paid Time Off: Enjoy 18 annual paid leaves, starting from your first month, ensuring you have ample time to relax and unwind.
- Observance of US Holidays: Celebrate important cultural Upgrade to see actual infonts with designated US Holidays.
- Supportive Workplace Culture: Thrive in an environment that values diversity and inclusivity, fostering collaboration and personal growth at every step.

**How to Apply:**

Interested candidates are encouraged to fill out the application form using the following link:

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Application Deadline: April 29, 2024

Not a fit for this role? We’d still love to meet you!

If you’d like to be considered for future opportunities with Flexscale please fill out our application form and select “General Application” when asked “What position are you applying for?”