Short-Term Rental Property Specialist (Airbnb, VRBO, BDC)

COMPANY DESCRIPTION
Midtown Stays (Upgrade to see actual info) manages a portfolio of short-term rental properties in Midtown and Downtown areas that are rented on a nightly basis. Since November of 2015 we have successfully accommodated tens of thousands of guests. Are properties are located primarily in the USA although we have plans to expand internationally as well. We cater to business travelers and leisure travelers alike that are looking for consistent accommodations and prefer our properties over those they would find at a hotel.

Midtown Stays partners with other owners and investors to provide the best of our services with their on-the-ground team. We use our Guest Experience Team and everything we’ve learned to manage properties remotely to partner with others, manage their guest reservations, and coordinate with their on-the-ground team. You can see more info about that here Upgrade to see actual info

OUR COMPANY CULTURE
- We are a fun, young company growing quickly
- We value open communication and adding humor whenever possible - we use a program called “Slack” to help facilitate all of our communications and to ensure that everyone is always on the same page
- Our team is spread out over the USA and internationally so each member is self-driven and empowered to handle their own responsibilities without being micromanaged
- For a more in-depth look at what we value and who we dUpgrade to see actual info to bring to our team, you can view all of our core values here (Upgrade to see actual info).

JOB SUMMARY:
Renting short-term rentals requires a lot of attention to detail. Every listing site (like Airbnb, VRBO, and Upgrade to see actual info for example) has its own set of policies, rules, amenities, and ways of interacting.

As a Property Specialist, you will play a crucial role in managing and optimizing property listings across all of these various online platforms, as well as onboarding new partners, ensuring accurate and compelling descriptions, high-quality images, and an extensive amenities database.

Your expertise in the short-term rental industry, meticulous attention to detail, and excellent communication skills will be invaluable in driving bookings and ensuring exceptional guest and partner satisfaction.

MAIN RESPONSIBILITIES BUT NOT LIMITED TO:

Listing Management and Partner Onboarding
- Assisting in acquiring and reviewing all listing information for properties we will manage.
- Create, update, and maintain property listings on multiple online platforms, such as Airbnb, VRBO, and
Upgrade to see actual info.
- Write compelling descriptions (Using AI) that highlight the unique features, amenities, and location of each property.
- Ensure accurate and up-to-date information on property availability, rates, and policies.
- Optimize listings to improve visibility, search rankings, and conversion rates.
- Collaborate with property owners to gather accurate and comprehensive information about the amenities offered.
- Regularly update amenities to reflect any additions, modifications, or enhancements to the property
amenities.
- Monitor booking trends, holidays, special events, and local demand to assist our revenue managers
- Analyze booking data, guest feedback to identify untapped opportunities and address potential challenges.

QUALIFICATIONS:
- Proven experience with short-term rentals or vacation rentals and their online listings.
- Strong knowledge of online rental platforms such as Airbnb, HomeAway, and Upgrade to see actual info. etc
- Self motivated and disciplined in the work-from-home environment
- Proficiency in property management software and tools.
- Strong problem-solving and conflict-resolution skills.
- Continuing education via Youtube channels, forums, and podcasts

REQUIRED HOURS:
- 11:00 am - 7:30 pm CST (USA)
- Friday - Tuesday (five days a week)
- Please note that the shifts will change one hour once per year when the USA has daylight savings time
- Please note that Holidays are some of the busiest times for us in the hospitality industry - paid time off (if eligible)

REQUIREMENTS:
- Experience in Hospitality, Property listing, onboarding and management
- Fluent in written and spoken English (You will be speaking to management partners on the phone occasionally)
- Access to stable high-speed Internet WITH a backup internet option
- Image of Upload and download Speed Required
- Must have their own computer
- As a condition of your employment candidate must not have any other employment during our scheduled hours (we will be your sole employer)
-Personality Tests
- DISC Personality Test (Upgrade to see actual info) (built-in to onlinejobs.ph)
- Via Character Test (Upgrade to see actual info)

COMPENSATION:
STARTING:
$4.50 - $6.50/hour (negotiable based on experience)

- Pay checks are processed every other Wednesday to be deposited every other Friday (via "Payoneer")
- If you are sick we hope you get better soon! However, it will be your responsibility to inform management that you will be off so we can make sure the shift gets covered
- Employment will be temporary for the first 90 days at which time we will do an assessment*
- If you meet all expectations after 90 days, we will continue on with your contract. Re-assessment will be scheduled on your 6th month with us.

If you are interested in this position, please send back your resume and any relevant previous listing management experience via email to Upgrade to see actual info and answer the following questions:

1. Which OTAs have you worked with and what’s your level of experience with them? (From 1 to 10 and why)

2. What software tools or platforms have you utilized to streamline your short-term rental operations?

3. How do you ensure accuracy and attention to detail when creating property listings and descriptions?

Please let me know what questions you have, I look forward to hearing from you! Gina