Shopify/Ecommerce Customer Support Representative

We are seeking a highly skilled Shopify Customer Support Representative to join our team. The ideal candidate must have a minimum of 3 years of experience in Shopify and must possess excellent customer service skills. This is a work from home role, so the candidate must have a high-speed internet connection.

Responsibilities:
• Respond to customer inquiries and provide timely and accurate solutions to their problems
• Troubleshoot technical issues related to Shopify, including payment processing, shipping, and order fulfillment
• Provide customer support via email, chat, and phone
• Collaborate with other teams to ensure prompt resolution of customer issues
• Maintain customer service quality standards and ensure customer satisfaction

Requirements:
• Minimum 3 years of experience with Shopify
• Excellent customer service skills
• Willingness to work on weekends and night shifts
• Strong written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Familiarity with beauty/cosmetics brands is preferred
• High-speed internet connection
• Must be willing to work in EST time zone and comfortable using a time tracker

Benefits: (Terms will be discussed during onboarding)
• Leave Benefits
• Internet and Mobile Allowance
• Health and Dental Insurance
• Entertainment Benefits
• Trip Incentive (outside the country)

Note: This job description is not exhaustive, and additional activities, duties, or responsibilities may be assigned as needed.

If you meet the above requirements and are passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your experience with Shopify and your customer service skills.