Service Coordinator

At HCS, we are fully committed to upholding the NDIS standards both in policy and in practice to ensure the well-being and interests of all participants involved in our services. We are currently seeking a Service Coordinator who can fulfill the following responsibilities:

* Strong nursing background is a definite advantage for this role.
* Provide unwavering support and attentive listening to clients, families, and support coordinators, ensuring their needs are met with compassion and empathy.
* Enhance our service delivery, workforce development, and service quality, contributing to our ongoing success.
* Cultivate positive communication with all stakeholders, fostering transparency and collaboration.
* Foster positive, welcoming relationships with clients, families, and support coordinators, ensuring they feel valued and supported.
* Contribute to team cohesion, playing a key role in maintaining a positive and effective working environment.
* Manage administrative reception, ensuring a smooth office operation and a welcoming environment for clients and staff.
* Prepare and deliver monthly reports to track and communicate the progress and outcomes of our services.
* Handle operations compliance and analytics, including clock-ins and cancellations.
* Assist in meeting minutes and secretary duties.

Qualifications:

* Minimum of 2 years of supervisory/managerial experience within a corporate setting is required. (Kindly avoid submitting applications if you do not meet this requirement)
* Should not be currently engaged with other clients as this role demands your complete focus and attention on daily responsibilities, making it unfeasible to manage additional clients while handling multiple tasks.
* Must have a quiet and conducive work environment, closely resembling a professional office setup, free from any distracting noises.

This role offers the opportunity to work in a flexible environment and be an integral part of our growing organization.
Working Hours: 9:00AM-5:00PM Brisbane

You are expected to perform to the best of your ability and adhere to all reasonable instructions from the employer, which includes compliance with company policies and procedures.

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