Sales & Customer Service Specialist – Sauna & Spa eCommerce

Are you a customer service-driven professional interested in joining a fast-growing company in a booming industry? Select Saunas, an online retailer of saunas, is searching for a Customer Service Specialist.

We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via phone, and/or email, resolving issues via appropriate channels, and maintaining knowledge of our sauna products and services.

Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

About You:

- You have excellent customer service skills, with previous experience
- You have the ability to prioritize tasks, with excellent time management skills
- You must have excellent spoken and written English
- You must be highly organized and have a good memory (this is essential)
- You have great computer skills (primarily Shopify, MS Office, and Gorgias/Zendesk)
- High-speed, stable internet is essential
- You can work in US time zones (9-5 Mountain time)
- You have experience in a small company (<30 people)
- A welcome bonus is an interest in saunas and wellness

Benefits:

When you join Select Saunas, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too. We offer the following:

- Starting salary of $5/hr + 1% sales commission (Averaging $8-10/hour)
- A caring small business culture with a casual, yet professional, fully remote work environment.
- PTO and holidays
- 13th Month Salary
- Referral Program
- Cash bonuses and a monthly Friday off for excellent performance

For us to consider your application please provide the following:

- A brief written introduction of yourself.
- Your CV/Resumé.
- A brief voice message on your previous experience, your goals, and why you want this role (please use Upgrade to see actual info, and link it in your application).
- Please also send a photo of your workstation, along with an internet speed test.

We look forward to hearing from you!