Sales & Admin Virtual Assistant

Location: Remote, Singapore Timezone
Work Hours: 9am - 4pm SGT

Company Overview:
We are a newly established residential home services company based in Singapore, dedicated to providing top-notch cleaning services to our clients. As we continue to grow, we are seeking a Virtual Assistant to join our team and support us in managing provider and customer relations efficiently and effectively.

Role Overview:
As a Remote Cleaning Company Virtual Assistant, you will be responsible for managing provider and customer relations, handling administrative tasks, and optimising processes to ensure smooth operations. This role requires excellent organisational skills, strong communication abilities, and the ability to work independently in a remote environment.

Responsibilities:

Sales:

- Sales calls to both inbound and outbound leads
- Answer inbound calls and emails and make outbound calls as necessary
- Offer the services to the interested leads
- Possess an empathetic yet confident demeanor over the phone

Provider Management:

- Plan and schedule cleaning jobs to maximise provider workdays.
- Keep clients informed of any schedule changes and updates.
- Ensure receipt of time-stamped pictures of cleaning and attach them to the CRM.
- Prepare the weekly payroll sheet for cleaners based on assigned hourly rates.
- Assist in searching for, pitching to, and onboarding new cleaners.
- Integrate new cleaners into the CRM seamlessly.

Customer Management:

- Manage correspondences with customers via phone calls, emails, and messaging apps.
- Follow up with customers for feedback and ensure satisfaction.
- Handle customer complaints and requests promptly and professionally.
- Respond to inquiries on platforms like Carousell and follow up with leads generated from these platforms.

Online Review Management:

- Respond to negative reviews promptly and professionally.
- Encourage customers to leave 5-star Google reviews.

Admin Tasks:

- Keep the CRM and spreadsheets updated with relevant information.
- Update lead databases and ensure leads are populated in retargeting email lists.
- Obtain estimates of competitor pricing and optimise/create processes accordingly.

Requirements:
- Excellent organisational and time-management skills.
- Able to work with minimal supervision
- Tech-saavy with software and productivity tools
- Strong verbal and written communication skills.
- Ability to influence without authority for pitching calls.
- Proactive and self-motivated with high initiative.
- Experience working in a remote home services company is a bonus.
- Friendly, easy to work with, and a team player.
- Familiarity with online productivity tools is a plus.
- Familiarity using Booking Koala CRM is a bonus.

Technical Requirements:
- Dedicated workstation at home
- 30 MBPS minimum Internet connection
- Backup device and Internet in times of power outages


Benefits:
- Remote work flexibility.
- Opportunity for growth and development within the company.
- Incentives for closing leads.
- Future profit share potential after hitting revenue milestones.

If you're a motivated individual with a passion for customer service and provider management, and you thrive in a remote work environment, we encourage you to apply. Join us on our journey of growth and success!