Full Time
Php 25,000.00 - Php 35,000.00 per month
TBD
Jun 1, 2023
Remote Work - Call Center Agent/ SDR
Roles & Responsibilities
- Initiate outbound phone calls to our prescribes and members
- Utilizing multiple software systems to create cases and determine coverage, determination, and appeals process
- Good written and verbal communication skills
- The ability to display soft skills while moving the call forward
- Complying with turnaround time, productivity, and quality standards
- Acquiring and maintaining basic knowledge of relevant to our business goals
- Meet daily tasks through various forms and mediums of communication – written, verbal, and/or by phone
Developing, organizing, and maintaining accurate files
• Delivering a high caliber of service in a friendly, confident, and informed manner
Requirements
Minimum 1 year prior outbound call center experience
Availability for remote workspace
High speed and reliable Internet connection. Connection can’t be a hotspot
Quiet and focused work environment
Required qualifications
Ability to effectively communicate with members
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Ability to type more than 30 WPM
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