Rockstar VA Needed - eCommerce Store Operations Associate

Please read the job post in full before contacting us. Only those that show attention to detail will receive a response.

Do you have the drive to go above and beyond and deliver stellar results? Do you see every day as an opportunity to do more? Do you constantly strive to be the best version of yourself?

If so, we need to work together. We want to help you get to where you’re meant to be.

WHY YOU SHOULD WANT THIS JOB
- Exciting, fast growing company.
- Our success is based on your happiness and fulfillment
- Fun & challenging work environment
- Small, close team
- Long term position
- Feel empowered, make decisions
- We’ll invest in your education. (You’ll have access to premium courses worth $10k+)
- We'll invest in you starting your own store, once eligible for the opportunity.
- Constantly learn and develop skills (while getting paid!)
- Earn new responsibilities
- Variety of tasks & projects to work on
- Unlimited growth potential for you as we grow the company

COMPANY INFO
A customer focused e-Commerce store selling games & fun products. We’re on a mission to build a team of A-Players and increase the happiness of more than 1000 families this year. Do you want to help make a positive impact and be part of our continued growth story?

This is just 1 store of the many we will build & grow in the future. We’re looking to hire people with passion & drive who either strive to start their own store within our company (earn equity) or become the manager, director, or even CEO of this or any of those future stores...once you have proven yourself and earned this exciting long-term opportunity.

As you grow, the position can grow with you. You have control of your career. What are your passions?
Want to do social media? Awesome!
Want to focus on products? Fantastic!
Want to master digital marketing? Learn & improve with our budget!
Want to learn copywriting? Amazing!
Whichever direction your passion and talent take you, we’ll offer you training and courses so you really can live up to your potential.
You’d start off as an Operations Associate. View task details here:

Upgrade to see actual info

As you grow, the position can grow with you. You have control of your career.

DESCRIPTION OF IDEAL CANDIDATE
- People person & positive Attitude. You naturally smile when you speak.
You’re friendly, fun, and a good listener. You’re a strong communicator through both speaking and writing. You’re detail oriented and take the time to explain everything to customers.
Clear, transparent communication. Always.
Make people feel comfortable - Be authentic- your genuine self. Convey empathy. Build rapport. Earn trust.
You’re not afraid to say you don't know or that you made a mistake. Use it as an opportunity to learn! If a problem comes up, let’s chat through it and figure out how to resolve it.
- Self Starter
Self-motivated, happy working on your own with minimal guidance.
- Decision Maker
Comfortable making decisions and taking responsibility. You want to own it! (Through both good and bad.)
- Problem Solver
Able to think critically through problems, take initiative to help, recommend solutions, and not wait to be told what to do next. You see the silver lining and can turn problems into opportunity.
- Follow Through / Proactive
If you are given a task, or a customer needs help, you need to follow up until it is solved - not stop or wait after the first step is taken. Mitigate risk - prevent problems before they even occur.
- Assertive
Feel comfortable asking people to do things. Tell me when you disagree, and say why. The team is open and welcomes your point of view! Help us drive positive change.
- Comfortable w/ Constructive Criticism
We’re always working to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick.
Do not apply if you’re not comfortable with constructive criticism.
- Cultural Flexibility

We are an American company. I've hired people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.

COMPANY CULTURE
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. It will be valued. We work hard and we have fun.
Ask as many questions as you want...but you must be prepared with a suggestion/thought before an answer will be provided.

PAY
Based on ability and experience, ranging from $250-$350/month (part time rate). Will increase overtime as you take on more responsibility, increase independence, and grow the business.
Profit Sharing Bonuses! Earned through high performance, extra impact, and proactively going above and beyond the role.

CANDIDATE REQUIREMENTS
- Honest. (If you lie - don’t apply. If you lie after being hired, you will be fired.)
- Reliable. Prompt. Shows up on time & focused.
- Fluent in English, near native speaker
- Comfortable w/ basic business math (ex: calculate profit).
- Follows all the instructions in this post.
- Able to learn many different kinds of tasks
- Able to think through a situation & take steps to solve the problem
- Organized, able to follow a process
- Pay attention to details
- Type 45+ WPM | 85%+ accuracy
Preferred Experience (not required, we can teach you ????):
-Order Processing / Dropshipping
-Platforms: Shopify, Gorgias, ClickUp
-Working with 3PL Companies / LTL Freight Carriers
- Sales & Customer service experience

ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS
This position will start as part time (20 hours/week) you will work M-F 1:00 PM - 6:00 PM EST) with a goal to transition you to full time to support our growth.

Once transitioned to full time (40 hours/week), you will work M-F 9am-6pm with a 1 hour lunch break!

HOW TO APPLY

Email a SHORT cover letter to Upgrade to see actual info "This is me” as the subject of your cover letter.

Answer the following:

How did you last positively impact someone else's life?
What brings you happiness & fulfillment?

I look forward to working with you :)
Dylan