Retention Administrator

Retention Administrator



ABOUT OUR COMPANY

Integrity Energy is the premier energy broker for commercial, industrial, and non-profit customers. We’ve experienced remarkable growth over the last several years thanks to our dynamic, sales-oriented culture. We are entering our next stage of aggressive growth and are looking to hire a Retention Administrator to join our team and ensure energy contracts are appropriately generated and placed with our suppliers



To learn more about us, please visit our website at Upgrade to see actual info



LOCATION



5711 Grant Ave, Cleveland, OH 44105

The candidate will be required to work on-site. This is NOT a remote eligible role.



JOB DESCRIPTION

Validate Account Drop Reports via extensive customer research within Salesforce

Communicate with Energy Suppliers to confirm active and/or dropped accounts

Move correctly dropped accounts as “Rejected” in Salesforce status

Confirmed saved deals return to “on-flow” status in Salesforce

Inquire with Supplier Customer Service teams to find drop dates and drop reason + note in Salesforce

Confirm payment status when missing via Integrity Commission teams

QUALIFICATIONS

Professional communication skills (verbal and written).

Basic knowledge of computers, email, and MS Word & Excel.

Must be EXTREMELY detail-oriented. Zero mistake environment.

Must have excellent organizational skills.

Ability to work independently as well as function as a part of a team.

Must be reliable and dependable.

Ability to remain calm under pressure.

Salesforce experience is a plus but NOT required.

INTEGRITY ENERGY’S VALUES

Integrity Energy is a technology-enabled sales company on a mission to impact people’s lives. We impact our customers by ensuring they have the right energy contract for their business needs. And we impact our employees and their families by creating opportunities and rewarding performance.



We do all this by living our values each and every day. If these values resonate with you, then you will THRIVE at Integrity Energy, and we want to talk with you! If these values do not sound like a place where you want to be, then you will struggle, and we are probably not the place for you.



Consistent, Urgent Work Ethic

Our achievement comes through hard work. We build our lives by doing things others won’t. We triumph in discomfort. We never make excuses. We get the job done. Every time. We aggressively learn from both our mistakes and our successes.



Genuinely Care

We are at our best when we are helping others. We apply this thinking everywhere - customers, teammates, friends, family & strangers. We follow the golden rule. We give others the benefit of the doubt. We take pride in ourselves, our team, our customers, our company, and our property. We own our mistakes and quickly work to remedy them.



Positive

We bring our best selves to work every single day. We are relentlessly confident, positive, optimistic, and open-minded to learn new ways of doing our work. We bounce back from challenges and push through adversity.



Never Satisfied

We are competitive by nature and driven to achieve, to be the best version of ourselves. We are constantly focused on improving our performance in and out of the office. We are consistently curious about how and why things work (and don’t work). We realize that repeatable performance is driven by simplistic, disciplined methods and habits.