Remote Virtual Assistant for Email Support and Live Chat (Eastern Standard Time Zone)

Become a Key Player at Forbes Riley Media: Empowering Success through Support

Forbes Riley Media is on the lookout for a Remote Virtual Assistant who is passionate about providing exceptional email and live support. This pivotal role centers around handling email and live chat customer support with efficiency and warmth. If you excel in a fast-paced remote environment and have a knack for empathetic customer interaction, this position offers the perfect blend of challenge and impact.

Who We Are:

Forbes Riley Media, powered by the entrepreneurial spirit of Forbes Factor, is dedicated to elevating entrepreneurs to achieve their dreams with high-functioning, successful strategies. Our mission has reached over 20,000 students, transforming lives and building a community eager for growth and learning. Our commitment to excellence, responsibility, and impactful education shapes our approach to content and student engagement.

Your Role:

As our Remote Virtual Assistant for Email Support, you'll be the frontline of our digital learning experiences and customer interactions. Your role is crucial in providing timely, empathetic support to our customers via email and live chat.

Key Responsibilities:

Provide prompt and empathetic customer support via email and live. chat, resolving queries and guiding users with clarity and care.
Monitor live chat to address immediate questions or direct them to the appropriate channels.
Maintain a thorough understanding of our course offerings and policies to provide accurate information to customers.
Keep detailed records of customer interactions and feedback to help improve our services.

What You'll Bring:

Experience in email customer service and live chat support - 18 months plus.
Strong organizational skills with the ability to manage multiple tasks simultaneously without compromising quality.
Excellent communication skills, with a focus on providing thoughtful and empathetic customer interactions.
Technical proficiency with common online communication tools and the agility to learn new software quickly.
A proactive approach to problem-solving and the ability to work independently.
Flexibility to adapt to changing schedules and priorities in a dynamic online business environment.
Ability to work in the EST time zone for effective real-time collaboration.

We Offer:

A competitive hourly rate of $4-8, reflective of experience.
An opportunity to work alongside a leading figure in sales and entrepreneurship, gaining insights and knowledge.
Access to our training and development resources, fostering personal and professional growth.
A chance to impact the success and satisfaction of our students directly.

Qualifications:

High school diploma or equivalent preferred; higher education is a plus.
A minimum of 18 months in an email customer support or virtual assistant role, with a proven track record of managing live and email support.
Ability to maintain confidentiality and professionalism.
100% confidence and expertise in writing and speaking English