Remote Team Leader for In Home Senior Care Company

Job Title: Lead Virtual Assistant (Remote Team Leader)
Location: Remote
Employment Type: Full-Time

Company Overview:
Home Helpers is a leading provider of services to the elderly and people with disabilities in Utah. We are seeking an experienced and motivated Lead Virtual Assistant to oversee our team of virtual assistants based in the Philippines. The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in managing remote teams.

A list of tasks that will be assigned to the others on the virtual team will be given at the bottom of this job description.

Job Responsibilities:

Team Leadership: Lead, mentor, and motivate a team of virtual assistants to ensure high-quality work and adherence to company standards.
Training and Development: Conduct training sessions to ensure that all teaUpgrade to see actual infombers are up-to-date with company policies, tools, and best practices.
Task Management: Assign tasks to teaUpgrade to see actual infombers and monitor their progress to ensure timely completion of projects.
Quality Assurance: Conduct regular quality checks on the team's output to maintain high standards of service.
Communication: Serve as the primary point of contact between the virtual assistant team and upper management, providing regular updates and reports.
Conflict Resolution: Address any conflicts or issues within the team promptly and professionally.
Process Improvement: Identify areas for process improvement and work with management to implement changes that enhance team efficiency.
Client Interaction: Coordinate with clients when necessary to understand their requirements and ensure the virtual assistants are meeting expectations.

Qualifications:
Experience: Minimum of 1 year of experience as a virtual assistant, with at least 6 months in a leadership role.
Education: Degree in Business Administration, Management, or a related field preferred but not required.
Skills: Excellent communication and interpersonal skills. Strong organizational and time management abilities.
Technology: Proficiency in Teams and MS Office Suite. Ability to learn new programs quickly.
Remote Work: Experience working remotely and managing remote teams.
Problem-Solving: Ability to think critically and resolve issues effectively.
Flexibility: Ability to adapt to changing priorities and work in a fast-paced environment.

Benefits:
Competitive salary
Opportunities for professional development
Collaborative and supportive work environment
Performance-based raises or bonuses


Here is a list of tasks that will be assigned to your team for you to supervise:

Data Entry: Maintain and update employee and client databases, schedules, and other important records.

Document Preparation: Create and edit documents, such as contracts, care plans, prior authorizations for insurance, and other reports.


Email Management: Manage the inbox, respond to inquiries, and forward important messages to the relevant teaUpgrade to see actual infombers.

Research: Gather information on new tools, best practices in home care, and competitors.

Client Communication: Respond to client inquiries, schedule follow-up calls, and provide basic information about services.
Appointment Scheduling: Arrange client assessments and caregiver appointments.

Feedback Collection: Conduct client satisfaction surveys and collect feedback from clients and caregivers.

Complaint Resolution: Address minor customer complaints or escalate them to appropriate personnel.

Content Creation: Write blog posts, social media updates, and other marketing content to promote Home Helpers' services.
Social Media Management: Manage social media accounts, schedule posts, and engage with followers.


Email Campaigns: Design and send email campaigns to clients, caregivers, and prospects.

Graphics and Design: Create simple graphics for social media or marketing materials using tools like Canva.

Caregiver Scheduling: Manage caregiver schedules, including shift assignments and changes.

Staff Coordination: Coordinate meetings and training sessions for caregivers and other staff.

Recruitment Assistance: Assist with posting job openings, reviewing resumes, and scheduling interviews.