Remote Customer Support Associate

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About Us

Supply Chimp is on a mission to simplify the government e-procurement process by creating painless and enjoyable experiences for our Customers, Partners, and People. This isn’t an easy task but we’re committed to making it happen. Our relationships with wholesale and direct manufacturer partners allow us to dropship thousands of products from all over the country and deliver them to our Federal, State, and Local Government customers the very next day.



We’re growing faster than we ever imagined, and we are actively looking for someone who has a passion for providing exceptional experiences to our valued customers. If you seek a career opportunity with competitive compensation, have excellent communication skills, and are committed to delivering outstanding customer service in the comfort of your home, join us in making magic for our customers!



Our Values

Relationships Matter:
We're People Smart! We show care and awareness of how our words and actions affect others

Simplicity:
We are driven to remove complexity and reduce effort for others and then for ourselves

Humility:
We lack excessive ego and learn from our mistakes

Hunger:
We "Own It!" and are always looking for more... more to do, more to learn, more opportunities, more to own



Competencies

Strong communication and interpersonal skills
Ability to organize and prioritize work effectively
Customer-centric mindset to ensure a positive customer experience
Attention to detail for accurately documenting and resolving issues
Ability to handle challenging situations with professionalism, empathy, and de-escalate if needed


Areas of Responsibility

Manage inbound calls and emails for the company, addressing inquiries and requests promptly and professionally
Conduct outbound calls to gather necessary information from government customers for order fulfillment
Handle customer issues including returns, damaged items, cancellations, payment problems, etc. ensuring effective resolution
Collaborate with internal departments, external partners, and third-party service providers to resolve issues efficiently


Requirements

We are a U.S. based company, so you must be able to collaborate during Pacific Standard business hours 6:00am - 3:00pm Pacific Standard Time
You must be fluent in English (both verbal and written)
You must have at least 3 years of Customer Service Experience and 1 year E-Commerce Experience
You must have consistent minimum internet speeds of 8Mbps and a modern computer that meets the below specs:
Multicore Processor ex: Intel i3,i5,i7, or higher; AMD Ryzen, Athlon, FX or higher
8GB of Memory or higher
Minimum 128GB Hard Disk Drive or Solid State Storage
Licensed 64 bit Windows 10 or Mac 10.14 (Mojave or Latest)
Ability to support a dual monitor set up
In order to comply with US Federal 889 requirements, the following computer and NIC brands may not be used to conduct work for Supply Chimp:
Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua


Compensation & Perks

$360 USD every two weeks
Flexible Paid Time Off
US Paid Holidays
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
$10 USD/month internet stipend (we require you have 8 - 10 mbps home internet)
Recognition and Appreciation Perks
13th Month Pay (Eligible after 90 days)
This is a contracted position and we do not offer Health insurance


Why Supply Chimp May Be An Exciting Opportunity For You:

We’re inviting the right people to be a part of something big that is growing even bigger.
The work you do on a daily basis will have an impact, not only on your team but on every person here at Supply Chimp.
Your voice will be heard, your expertise will be recognized, and your ideas for growth will be supported.


Why Supply Chimp May Not Be a Good Fit For You:

You prefer highly-structured, problem-free, maintenance-only customer support environments.
You like finding and pointing out issues more than you like fixing them.
You see differences as divisions and find it hard to cordially disagree.


If you meet the qualifications above and enjoy making things Simple, believe Relationships Matter, are Humble and Hungry (our core values) then we are looking for you. Apply today!