Remote Collections Customer Service Specialist

Are you an ambitious individual with a college degree, exceptional communication skills, and a knack for finance? Are you genuine, outgoing, and radiate positive energy? Do you possess a natural talent for connecting with individuals and inspiring action? If this sounds like you, our team, based in Arizona, is seeking the perfect Remote Customer Service Representative to join us.

We’re Looking for Someone Who:
- Is genuine, outgoing, and radiates positive energy.
- Is fluent in English.
- Has excellent communication and interpersonal skills.
- Is motivated, accountable, and can efficiently work remotely.
- Is eager to learn, grow, and make a meaningful contribution.
- Possesses a natural talent for connecting with diverse individuals and inspiring action.

Responsibilities
- Manage and encourage existing clients to maintain their payment plans.
- Collect unpaid fees from customers who defaulted on their payment plans.
- Communicate with clients in a friendly and professional manner, understanding their financial situation and offering suitable solutions.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Regularly report to management regarding portfolio performance and strategic directions.
- Ensure customer satisfaction and provide professional client support.

Requirements
- College degree in any field.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent English communication skills, both written and verbal, and high-level spelling accuracy.
- A strong capability for following instructions, policies, and procedures.
- Patience when dealing with challenging customer issues.
- A quiet dedicated workspace with high-speed internet.
- Available to work during Arizona office hours (8:00 AM to 5:00 PM, which is approximately 11:00 PM to 8:00 AM Philippine time).

Bonus Points
- Experience in finance or debt collection is highly desirable but not essential.

Why Join Us?
- Be part of a team that's passionate about making a difference.
- Thrive in a supportive, collaborative, and dynamic environment.
- Enjoy the flexibility and autonomy of remote work.
- Seize opportunities for professional growth and development.
- Embark on a rewarding career that brings fulfillment and purpose.
- If you are excited to be the beacon of hope and support for individuals seeking to turn a new leaf in their financial lives, and you are ready to be the voice that uplifts, encourages, and guides – we want to hear from you!

Please note that our recruitment team will review your application and only qualified candidates will be contacted.