Property Manager-Short Term & Mid Term Rentals

• Schedule:
Need to work Eastern Standard Time


Job Description
We are looking for a SELF STARTER virtual assistant that is a team player to become a Vacation Rental Management Specialist/Manager. We need this person to be super organized (by nature) and always looking to accomplish the goal in the highest quality of ways.


• Our company is located in Virginia and Florida, in the United States. We manage short term rentals and midterm rentals and our goal is to achieve the maximum amount of profit on their investment. We also own a construction company and we LOVE creating incredible high designer spaces in each property. Our goal is for each guest to fully enjoy all of the customized details for their own enjoyment during their stay.

Responsibilities include:
Role Responsibilities
•Guest Communications: (Calls, Texts, and Emails)
•Managing the team email inbox
•Update information into PMS & other Systems (Hostfully, Breezeway, Airbnb, Price Labs, & more)
•Managing and responding to booking inquires
*Filing out rental agreements, sending them to the tenants, and filing online
*In charge of requesting identification documents from guests (ie: Driver’s License)
*Overseeing tasks data organization


Cleaning management
•Communicating guest checking and checkout details with our cleaners
•Communicating feedback from guests to the cleaners
•Communicating with cleaner on inventory

Maintenance Management
•Report and work any maintenance items
•Coordinate with contractors to maintenance issues

Airbnb Review management
•Writing and posting Airbnb reviews and responding to guest reviews
•Documenting feedback from guests and suggesting improvements based on the feedback
•Filing Claims

Other Admin Tasks
•Complete miscellaneous special projects and tasks as required.
•Research and due diligence on topics relating to the business and create short reports to present to owners.
*Create listings (as needed) and the connections to all the other tech applications (Hosfully, Stay fi, Breezeway, Stripe, Price Labs, Super Hog, and more)


What We are Looking for
•Must have great social intelligence and be able to interact with several personalities.
•Must be able to finish tasks in a fast but perfectionistic manner.
•Must have common sense and critical thinking skills.
•Motivated self-starter with a positive can-do attitude and high level of personal integrity and business ethics who drives in a collaborative team environment.
•Desire to grow with a growing start up company

Education and Experience
•A minimum of a College Degree
•2 years of Data Entry & Administration experience
•2 years of Airbnb Management or Airbnb Customer Support experience
•Minimum requirement 2 years of short-term rental experience
Required/ Skills
•Customer Service Skills/Communication
•Internet connectivity must be reliable and must have a back up source of internet
*Excellent English Speaking Ability is required

Bonus Experience
•Management/Supervisor Experience
•Airbnb Case Manager Experience


Bonus Questions:
The following answers must be provided when applying for this job position.

1. Do you have short-term rental experience?
2. Do you have mid-term rental experience (30-90 day stays)?
3. Do you have experience in any of these systems and for how long (Asana, Hostfully, Price Labs, Breezeway, Stayfi, Avalara- Tax Lodge, Stripe, Super Hog, and any other system you may have used? Please share that as well.

Send the following to Upgrade to see actual info applicants who do not provide all of the following information will have their application discarded)

• **Answers to bonus questions
• **Resume
• **Audio: Please record yourself on your phone and let us know who you are and why we should hire you. Put the recording on a dropbox link or something similar and send it to our email.