Phone Customer Service VA

POSITION: CUSTOMER SERVICE SPECIALIST – VIRTUAL ASSISTANT

WHAT’S IN IT FOR YOU?
Pay Rate: $3.5 per hour
Permanent Work from Home
Bi-weekly paycheck
Performance Bonuses and Incentives
6th month and annual anniversary bonus
Up to 17 days of paid leave credits

JOB DESCRIPTION:
Receive inbound calls to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc.
Process orders for call-in to buy customers with existing records
Escalate orders in need of higher-level or interdepartmental assistance
Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved

MINIMUM QUALIFICATIONS:
At least 2 years of BPO experience in a voiced account, Telco/E-commerce account experience is an advantage
Strong Comprehension and Communication Skills
Above-average Technical Skills
Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
With a high sense of reliability and accountability, flexible to work on varying schedules

SYSTEM REQUIREMENTS:
Intel i5, or comparable equipment with 4GB RAM or higher
Wired internet connection, 30mbps or higher (no dongles)
Noise-cancelling headphones – should be available during the interview

HOW TO APPLY?
Complete and Submit our JOB REQUIREMENTS FORM
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