Paypal - Dispute manager

About Us:

We are a leading e-commerce company utilizing Shopify and PayPal to provide our customers with a seamless online shopping experience. We are seeking a motivated and experienced Dispute Manager to join our team and ensure that all customer disputes are resolved quickly and effectively.

Job Description:

As a Dispute Manager, you will be responsible for managing and resolving disputes and claims submitted by customers through PayPal. You will work closely with our customer service team and legal department to ensure that all disputes are handled fairly and promptly. Additionally, you will play a crucial role in improving our processes and procedures to minimize future disputes.

Responsibilities:

Manage and resolve disputes and claims submitted through PayPal.
Communicate with customers to understand issues and provide solutions.
Collaborate with internal teams to gather necessary data and documentation for dispute resolution.
Analyze trends in disputes and proactively recommend process improvements.
Maintain accurate and detailed records of all disputes and outcomes.
Ensure compliance with all legal and company guidelines regarding dispute resolution.
Provide training and support to the customer service team regarding dispute processes.

Requirements:


Experience in dispute management or customer service, preferably in an e-commerce environment.
Experience using Shopify and PayPal.
Strong communication skills, both written and verbal.
Excellent problem-solving skills and a proactive attitude.
Ability to work under pressure and manage multiple disputes simultaneously.
Detail-oriented and well-organized.

Growth Opportunities

As our company experiences rapid growth, we aim to significantly increase our monthly revenue in the near future. As a Dispute Manager, you play a crucial and invaluable role in our team.

There are ample growth opportunities in this position, including salary advancements, as we continue to expand.



How to Apply:

Interested in this exciting opportunity? Send us a text with the key word "Resolution Expert" to indicate that you have read the entire job posting.

Look forward to meet you ....