Patient Support and Onboarding Specialist

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Who We Are at Emora Health:

Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other personal challenges and experiences.

About the role:

We are looking for a dynamic candidate to join the rapidly evolving and high-growth business at Emora Health. The role involves partnering closely with new and existing patients, as well as our clinical team of therapists and psychologists, to provide the best patient experience possible while under our care. This will be a role with significant ownership across hands-on interactions with patients, strategic thinking around improving workflows, and identifying gaps and needs in our patient engagement and onboarding strategy. This role will also own new operational projects as they arise to support the growth and scalability of the business.

This position is critical in ensuring patients receive the care that they need and that Emora Health can reach the most patients with the highest quality of care. This role will be an early member of a growing world-class operations and support team that will enable better care for patients across the United States.

What You’ll Do:

Communicate directly with patients and their families to support patient onboarding, scheduling, and ongoing care

Partner closely with our therapists and psychologists to help with seamless coordination of care

Identify new opportunities to enhance patient operations and support workflows and supporting the setup of new patient engagement strategies

Be a leader in scaling growing operations over time with an ability to coordinate across teammates and support new teammates as they come on board

Supporting the development and implementation of scalable processes to improve operational efficiency, and system and data improvements

Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing

Leading clinical hiring, including reviewing the candidate pipeline, screening and evaluating candidates, and moving candidates through the recruiting process

Supporting candidate management, including actively engaging and communicating with qualified candidates, including performing outreach as necessary at each stage of the hiring process

Working cross-functionally with operations, leadership, and clinical teams
This is a remote role

Who You Are:

Excellent written and verbal fluency in English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)

Passionate about supporting patients and their families in providing life-changing behavioral healthcare

An empathetic communicator who can understand and connect to a broad range of patients, families, and their needs

Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple patient processes, inquiries, and projects

Demonstrated strengths in planning, time management, problem solving, and attention to detail

Ability to work US Eastern Time hours

Experience with Google Sheets or Excel, with the ability to manipulate data and build reporting, is required

Past experience working in finance, operations, or at a high-growth company is preferred, but not required

What We Offer:

Opportunity for career growth

A chance to make a tangible difference in our patients’ lives

A diverse and international team devoted to Emora Health’s mission

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.