Shopify Virtual Assistant

Company Overview:

Lux & Nyx is a leading fashion company dedicated to empowering high achievers with functional and fashionable eco-friendly products. Our bags have been featured in major publications such as Forbes, Marie Claire, CNTraveler, Wired, BuzzFeed, and Travel and Leisure. We are committed to delivering exceptional products and service to our clients while maintaining a sustainable approach.

Position Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Shopify Virtual Assistant. This role will be responsible for managing the end-to-end sales process, from providing pricing and samples to clients to coordinating bulk orders and logistics with our 3PL partners. The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to multitask effectively.

This is a full-time remote position, requiring availability during Central Standard US Hours from Monday to Friday, 8:00 am - 5:00 pm, with a 1-hour lunch break.

Key Responsibilities:

Serve as the primary point of contact for clients, providing pricing information, virtual mocks, and samples as needed.

Coordinate with clients to address inquiries, concerns, and requests throughout the sales process.

Manage the logistics of sample shipments, including generating purchase orders, coordinating with our 3PL partners, and tracking shipments.

Process bulk orders, including managing the decoration process (e.g., adding logos) and coordinating with our 3PL partners for order fulfillment.

Maintain accurate records of sales activities, client interactions, and shipment details in our CRM system.

Collaborate with internal teams, including sales, marketing, and operations, to ensure smooth order processing and fulfillment.

Continuously assess and optimize sales and logistics processes to improve efficiency and customer satisfaction.

Qualifications:

Bachelor's degree in business administration, marketing, or a related field preferred.

2+ years of experience in sales coordination, customer service, or logistics management.

Excellent communication and interpersonal skills, with a customer-centric approach.

Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

Detail-oriented with a focus on accuracy and quality.

Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

Technical skills:

Medium to advanced excel skills are a must

Shopify system experience are preferred

Experience with CRM software and logistics systems preferred

Joining Lux & Nyx means embarking on an enjoyable journey filled with learning opportunities and personal and career development. You will grow with the business in a fun and supportive environment alongside a team of passionate individuals.
To apply for this position, please send your application here with your resume information, AND send an email to Upgrade to see actual info with your resume and why you are the right person for this role.