Operations Manager - permanent WFH!

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Role: Operations Manager

The Operations Manager will lead the operational functions of the company, ensuring that all teams work together to deliver efficiency and effectiveness across the organization. This role is vital in implementing strategies that align with the company's mission and vision, improving processes, and driving operational excellence.

Responsibilities
> Ensure smooth operations and optimize productivity.
> Collaborate with the executive team to develop operational strategies that align with the company's overall goals.
> Analyze current operational processes and implement improvements to increase efficiency, quality, and cost-effectiveness.
> Formulate strategic and operational objectives
> Lead and mentor the operations team, ensuring alignment with company values, goals, and performance standards.
> Drive efficiency through effective leadership.
> Develop and monitor key performance indicators (KPIs) to track operational success and areas for improvement.
> Maintain quality standards.

Requirements & Skills
> BS degree in operations management or other related area
> With Healthcare Background
> Proven work experience as an Operations Manager in a BPO setting
> Excellent understanding of organizational effectiveness and operations management
> Basic IT skills, including experience with databases, MS Office, and so on
> Strong leadership and organizational skills with the ability to effectively communicate with all levels of the organization
> Strong leadership and team management abilities.
> Excellent communication and interpersonal skills.
> Analytical and problem-solving capabilities.
> Ability to multitask and prioritize in a fast-paced environment
> Certification in Project Management is a plus

Important note:
To make sure you are able to read fully the job description posted above, you will be asked to complete an assessment and a quick one-minute video recording introducing yourself, your experience as an Operations Manager, and your general professional experiences. This is your chance to shine and for us to get to know you.

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