Operations Manager - Part Time

Part-Time Operations Manager with Growth Potential at uBreakiFix Northern Austin

Attention detail-oriented, efficient leaders!

uBreakiFix Northern Austin, a thriving chain of three technology repair stores in Austin and official repair partners for Google and Samsung, is seeking a Part-Time Operations Manager to join our team. This is a flexible, growth-oriented position, with responsibilities increasing along with your success.

Initial Responsibilities (20 hours/week):

In-Store Operations Support: Streamline processes for purchasing, lead management, booking appointments, and assisting remote technicians with device repairs at customers' homes.
Customer Service and Escalation Management: Ensure customer satisfaction by resolving escalations effectively and managing service operations to provide the best customer experience.
Social Media Management: Create and post engaging content on our social media accounts four times a week across all three stores.
As You Grow:

Expand your responsibilities to include additional operational tasks and initiatives.
Play a vital role in implementing process improvements and driving operational efficiency.
Become a trusted advisor to the CEO, providing strategic insights and helping to drive results.
What We Offer:

Flexible Part-Time Schedule: Start with 20 hours per week, scaling up based on performance and mutual agreement.
Competitive Compensation: $600 monthly, with potential for increased earnings as responsibilities grow.
Remote Work with Growth Potential: Enjoy work-life balance while actively contributing to a successful company's expansion.
Engaging Work Environment: Join a dynamic team passionate about technology and exceptional customer service.
Opportunity to Make a Difference: Drive operational efficiency and contribute directly to uBreakiFix Northern Austin's growth.
Who You Are:

A meticulous organizer with excellent attention to detail.
A proven leader with strong communication and interpersonal skills.
A proactive problem-solver with initiative and a can-do attitude.
Highly proficient in Microsoft Office, Google Suite, and other productivity tools.
Familiar with basic inventory management and purchasing principles.
Experience with or willingness to learn social media management for organic posts.
Passionate about technology and delivering exceptional customer service.
Experience with Traction - EOS is a plus.
Ready to Join Our Team?

Please submit your application with the code "UBIF-OPS" in the subject line. Tell us why you're the perfect fit for this role and how you see yourself contributing to uBreakiFix Northern Austin's continued success.

We look forward to hearing from you!