Online Customer Service Engineer

Online Customer Service Engineer at Upgrade to see actual info


Summary

Who we are: QuickSchools helps education run more smoothly, every day. We do this for thousands of educators, learners and parents all over the world. Our products cover the entire range of the education ecosystem; from school administration, parent communication, learning management system, enrollment, scheduling and more!

At the core of our offering is our brilliant team of support engineers who are universally loved by every one of our customers. This will be YOUR team. Come be a part of the legend!

We are hiring technically savvy candidates who have a natural service inclination to help our customers get the best experience out of our software. If this is your cup of tea, apply today at Upgrade to see actual info
This is a remote (work from anywhere) position so we expect that you have excellent internet and a conducive work environment at your work location.


More information.

We admit, there are many systems for schools out there and the difference does seem to blur out at first glance. Why are we different?

If you look closely, each product will have it’s soul, it’s DNA, it’s core identity. At QuickSchools, we prioritize the user first and foremost. We take great pains to figure out the best possible way to create the simplest, most intuitive experience for all our users who come from all over the world. Our guiding philosophy is to give every user whether if they are sitting in Los Angeles, Cairo or Karachi, a chance to figure out the screen they are interacting with and get their job done!

Our users are busy. They don’t have time to read copious manuals to figure out how to enter grades, mark attendance or check homework. Hence, we believe that if they ever get stuck, they should get help immediately. Hence, that’s why we invest in a high quality, super responsive chat team who assist them at once. You can imagine how this service has saved countless hours and frustration for thousands of our users everywhere.

These last few years, we’ve grown quite a bit. We are now in a great position to expand and deepen our talent pool and make our team stronger. We are hiring Customer Service Engineers to join the fabulous superhero support team at QuickSchools.


Some details of the job

There are 3 shifts of 8 hours as we provide 24/7 support coverage for customers everwhere. Our work week is Monday-Saturday.

You will have the opportunity to work on a variety of areas at QuickSchools subject to your skill sets. These are:

1. Help customers via chat and email using Zendesk.
2. Help new prospects who browse our website looking for more information.
3. Use Zendesk to organize, process tasks tickets e.g. importing data, customizing access rights, creating new templates, etc.
4. Testing the software for bugs.
5. Working on manuals.
6. Figuring out stronger integrations with other systems in the school system space e.g. GAFE/Google Classroom.
7. Doing some light coding to augment a particular user experience.
8. Working on Selenium automated testing.
9. And the list does go on… so I’ll stop here! :-D



Your Colleagues and the work environment

We try to make QuickSchools a place where you can contribute and do solid, meaningful work in a healthy, friendly and collaborative environment. We do our best to find nice people to join the team so we can all enjoy a happy work life.

We have an extensive knowledge base and processes to help you get up the learning curve. We do encourage feedback so that we can continually improve our processes.

Since the job is remote, you are expected to be able to learn on your own using the documentation and videos we have created. Of course, if you’ve got questions, your colleagues will be more than happy to clarify.

We will provide you with a machine to ensure utmost security and safeguard privacy of the data we’ve been entrusted with.



What we’re looking for:

These are the basic requirements we will be looking for in candidates.

1. College engineering students/graduates who have an AMAZING ability to figure out how to use our application.
2. You must have a natural curiosity to figure things out.
3. You must possess the ability to intelligently troubleshoot and ask clarifying questions.
4. Pleasant personality

Ability to sell online is a plus. This means you can build rapport with the visitors, ask about their requirements and discuss them in relation to what QuickSchools has to offer.



Terms, salary and benefits

1. Full-time, permanent position.
2. Location is remote e.g. work from home/anywhere (in Philippines)
3. Excellent internet infastructure is a requirement
4. Starting salary range PHP18k-25k.
5. Salary increments reviewed annually subject to performance.
6. Benefits include SSS, PhilHealth, night shift allowance, overtime, 13-month pay, vacation days and company events.

Apply today here:-
Upgrade to see actual info/forms/1e231f85def0b2c70c9ba6767e9bd41d?r=use1