OPERATIONS ASSOCIATE (ORDER PROCESSING SPECIALIST)

OPERATIONS ASSOCIATE (ORDER PROCESSING SPECIALIST)
Aristo Sourcing is an Outsourcing company highly focused on Digital Marketing Industry. Our company has been
in the industry for more than 7 years.

SALARY - $ 1,000 to $ 1,200 PER MONTH
TYPE OF WORK - FULL TIME (REMOTE) / 40 HOURS A WEEK (MONDAY TO FRIDAY)
WORK SCHEDULE - PST TIMEZONE
JOB LEVEL - EXPERT

QUALIFICATIONS:
- Filipino applicants
- 2 to 4 years experience in order management where you have worked on Order entries and Order Inquiry preferred
- In-depth industry knowledge regarding best practices, development, current regulations, and technology particularly in Supply Chain management
- With deep understanding, knowledge, and experience in the Digital Marketing Industry (Remote digital marketing helps businesses increase their online presence, engage current customers, and attract new ones. In this role, you evaluate the organization's current digital marketing strategy and suggest changes and improvements).
- Ability to process customer orders accurately and efficiently, including monitoring and addressing order changes, price adjustments, cancellations and holds
- Capable of collaborating with cross-functional teams. including Customer Service and Warehouse, to address inquiries, concerns, and special instructions related to order processing
- Aptness to utilize Shipstation and other relevant platforms to tag orders accurately, identify potential fraud risks, and coordinate appropriate shipping services
- Proven track to resolve any international shipment issues, including customs clearance, documentation, communication with shipping carriers and customs authorities
- Knowledge in conducting thorough checks on high-value orders to verify authenticity and prevent fraudulent transactions
- Experienced to manage the Affirm payment gateway for order payments, ensuring smooth transaction processing and resolving payment-related issues
- Capable to fill and send proofs for chargebacks and file claims for lost packages, providing necessary documentation and evidence to support disputes and claims
- Ability to create and process B2B orders, maintaining accurate records of B2B transactions and communications
- Experienced in negotiating and communicate with courier representatives to ensure smooth operations and resolve service issues effectively
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and problem-solving skills, with the ability to conduct thorough checks on orders and shipments
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners
- Proficiency in Google Workspace and experience with order management systems or e-commerce platforms
- Ability to work independently and as part of a team, with a proactive and adaptable mindset
- With fast, reliable and stable internet connection (LAN or Fiber) and with internet backup

For qualified applicants, please submit your 1 Minute LOOM Recording (Telling something about yourself not included in resume and email your CV/Resume at Upgrade to see actual info