Multilingual E-commerce Customer Support VA Needed! - Full-Time

Are you a customer support rockstar with a knack for languages?

We're looking for a talented and tech-savvy full-time VA to manage customer inquiries for our multilingual e-commerce stores across the EU. You'll be the friendly face (or voice) behind our Facebook pages and email inboxes, ensuring customers have a smooth and positive experience.

What you'll do:

-Respond to customer inquiries on Facebook and email in various European languages.
-Manage >Facebook comments and messages, keeping the conversation positive and helpful.
-Research and troubleshoot customer issues related to our products.
-Leverage AI translation tools to bridge language gaps and ensure clear communication.
-Utilize AI writing assistants to craft professional and informative responses.

You're a perfect fit if you:

-Have experience handling customer support inquiries for e-commerce stores.
-Are a master at navigating Facebook pages and managing comments/messages.
-Thrive in a multilingual environment and enjoy using translation tools.
-Can quickly learn about our products and answer customer questions confidently.
-Are comfortable using AI writing assistants and see their value in customer support.
-Possess knowledge of customer support tools like Zendesk, Zoho, etc.
-Familiar with project management tools like ClickUp, Lasana, etc.



What to include in your application:

-Highlight your experience in e-commerce customer support and Facebook page management.
-Showcase your skills in handling customer inquiries for multilingual stores.
-Explain how you'd leverage AI tools for translating languages and composing messages.
-Include "EU CUSTOMER SUPPORT" in the title of your application, To ensure you have read the job post in detail.
-Mention any experience you have with customer support ticketing systems, project management tools and time tracking tools.


This is a full-time, remote position, offering a competitive compensation package and a chance to be part of a dynamic and growing team.